Assessment Administrator
| Company Name: | RICS |
| Employment Type: | Full Time |
| Location: | UAE |
| Experience: | 2-5 years |
| Degree: | Bachelor |
| Gender: | Any |
| Age: | Any |
| Nationality: | Any |
| Salary: | Unspecified |
| No. Of Vacancies: | 1 |
| Job Description: |
| Job Purpose To provide administrative support to assessment, admission, and transfer processes for trainees and candidates wishing to become qualified RICS professionals. Key Achievements & Responsibilities Key Responsibilities • Provide administrative support through: o Administrative checks on candidate eligibility for assessment, o Inputting assessment panels and results into the system o Undertaking candidate plagiarism checks o Ensuring pre-assessment centre material is ready • To support external stakeholders with assessment logistics/organisation • Work collaboratively with your team and stakeholders to achieve a consistently high level of service in line with internal processes, rules and procedures • Actively record, update and amend information on internal database to ensure accurate data • Ensure confidential and financial information is secure by complying with GDPR • Work collaboratively with Finance to deal with accounting enquiries • Support with development and testing of new processes and systems, providing feedback from a customer perspective • To represent RICS at assessments, as needed; handling queries from assessors & candidates and providing an excellent level of service. Expected Outcomes • 100% data accuracy with inputted information • Adherence to assessment SLAs • First contact resolution for all enquiries • Continued adherence to a customer service standard and charter • Adhere to Quality Assurance Procedures • Satisfaction and engagement of candidates and volunteer professionals Experience Required • A sound understanding and ability to work with Microsoft packages • Excellent data input and accuracy • Excellent communication and organisational skills; an ability to help and support internal and external stakeholders with requests and queries • Adherence to quality assurance procedures • Ability to build effective relationships with members, the public and stakeholders • Eagerness to learn, and a positive attitude • Ability to prioritise work to ensure deadlines are met • A flexible, team worker who is a committed and conscientious |
