Application Support
| Company Name: | University Hospital Sharjah |
| Employment Type: | Full Time |
| Location: | Sharjah |
| Experience: | 2-5 years |
| Degree: | Bachelor |
| Gender: | Any |
| Age: | Any |
| Nationality: | Any |
| Salary: | Unspecified |
| No. Of Vacancies: | 1 |
| Job Description: |
| Summary of Main Duties • Meet with department head to gather the requirement • Participate is in the workflow designing and pre implementation task • Lead the deployment process of hospital information system/s. • Monitor and test any configuration, customization or update of hospital information systems. • Lead a team of health informatics specialist and support engineers. • Deal with vendors on hospital requirments and negotiate with them. • Perform acceptance testing of systems and applications. • Assist vendors’ deployment teams during implementation projects. • Plan, organize and implement customer-oriented training workshops. • Install, upgrade, monitor, and maintain application software. • Lead the process and Communicate with end-users and process owners to understand the work processes and requirements for customization purposes. • Ensure that applications are implemented in a manner that suites the business requirements of the end-users. • Lead the process of Testing applications and applications’ updates and releases before general release to end users. • Evaluate the comprehensiveness of testing scenarios to demonstrate system effectiveness. • Execute testing scenarios and methodologies to demonstrate system effectiveness. • Serves as a senior expert resource for end-users in regard to questions or issues relating to the systems’ functionalities • Maintain current and complete documentation for applications and databases • Work with and guides key users in identifying potential changes and improvements that are within application implementation project scope of work. • Provide application implementation support and technical guidance to key users. • Provide support and troubleshooting for issues related to application performance. • Participate in providing data transfer, access and manipulation of aggregate and comparative data. • Develop and modify reports and queries as requested by key users. • Provide timely status reports to management. Responsibilities • Leading in developing plans, timelines and identifying resources needed • Assist with optimizing system applications. • Communicate with Department heads and end users to evaluate system utilization and performance. • Ensure customer satisfaction through effective written and oral communications. • Add, remove, and update user account information • Administer, troubleshoot, update, and enhance hospital information systems/applications. • Develop and apply quality improvement program. • Develop and provide on-demand online training material to enhance users’ utilization of IT systems. • Develop, apply, monitor and review auditing policies and requirements. • Develop, implement and update policies related to education and training in IT systems. • Enhance and tune system performance • Ensure that systems are providing the information required for patient care and financial management. • Ensure the confidentiality and security of hospital information through proper utilization of authentication and authorization procedures. • Ensure the standardization of business processes all over the hospital. • Identify quality indicators in his respective area and develop a plan for data collection, analysis and reporting. • Leading the process of Installing and configuring new hardware and software. • Introduce and integrate new technologies into the existing IT environment. • Keep IT users updated in the latest developments and enhancement in the used applications. • Manage and maintain clinical, administrative, financial information systems, ensuring maximum availability through proactive approaches. • Participate in hospital orientation efforts. • Lead the process of the integration of different hospital information systems. • Proactively ensure that clinical, administrative, and financial applications are highly available. • Provide and manage an easy access to information resources needed by decision makers within a secured environment. • Research, identify, and evaluate hardware solutions to resolve hospital needs. • Research, identify and evaluate new applications to determine its applicability and benefits in supporting hospital goals. • Stay up to date with technological trends related to hospital IT environment. • Provide services in a customer-friendly approach. • Participate actively in the quality improvement program of the department/unit. • Suggest, write and update policies related to users support. • Perform other related duties as assigned. Position Requirements/Qualifications • Bachelor degree in computer engineering or related fields. • A minimum of 8 years of proven experience in large organizations as Application Sepcialist/System Analyst, preferably in hospital or health care sector. • Strong understanding of Hospital Information System workflows. • Strong understanding of Relational database management and script writing. • Excellent analysis and team management skill. • Excellent English written and communication skills. • Exposure to / experience of customer and vendor service principles. • Must have experience in managing and running the daily operations of the hospital in term of Healthcare applications. Position criteria Other Skills/Abilities • Highly preferable to have experience in TrakCare HIS and /or RAMCO ERP. • Strong experience in one or more of the following applications: supply chain, finance, human resources and payroll, electronic patient record, patient administration system, outpatient /inpatient management, radiology information system, laboratory information system, pharmacy management, and/or patient billing. • Understanding of applicable standards, reporting requirements and legislative regulations. • Ability to assess end users’ needs and identify opportunities for improvement. • Experience with MS SQL and/or Cache database is a plus. • Knowledge in PACS (picture archiving and communication system) is a plus. |
