HomeUAEAbu DhabiTravel Services Agent

Travel Services Agent

Company Name: Etihad Airways
Employment Type:Full Time
Location: Abu Dhabi
Experience: 3 year
Degree: Bachelors Degree
Nationality: Any
Job Description:
Etihad Aviation Group is a transforming business; as a young and ambitious airline, our focus is on innovation and on making Etihad truly an airline of choice for our guests around the world. As such, we are seeking talented and committed individuals, who are driven by a desire to deliver a world-class product and exceptional customer service.
We are pleased to announce an incredibly exciting opportunity to join our Hala Travel Management Dept .As Travel Services Agent, You will be responsible to Collect and analyze information on clients travel requests to provide quotation in line with customers’ requirements and leveraging on Etihad’s most profitable domestic and international itineraries
Job Responsibilities
Policies and procedures
Follow all relevant policies procedures & instructions so that work is carried out in a controlled and consistent manner
Day-to-day operations
Follow all relevant policies procedures & instructions so that work is carried out in a controlled and consistent manner
Safety, Quality and Environment
Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment
Collect fares and travel quotations information by liaising with external suppliers to ensure competitive and high quality travel solutions are offered to customers while preserving profit maximization
Liaise with travel partners (airlines and hotels), to ensure bookings and schedules are timely planned and managed in line with customers’ requirements
Collect and analyse customers’ travel requirements to ensure travel solutions are in line with needs
Review and make minor adjustments to predefined travel solutions to provide a high quality service to customers while leveraging on standard travel products
Answer inquiries on fares and travel quotations to provide high quality customer service and support achievement of sales targets
Develop basic travel solutions by leveraging on a wide range of third parties’ offers and travel proposals to provide customers with the most competitive proposals in line with requirements
Perform a wide range of booking and reservation services as requested by internal / external customers to provide competitive offers and high quality customer service
Support internal / external customers by providing information on travel solutions to ensure high quality customer service
Provide 24 / 7 availability to VIP guests to ensure premium guest service in line with company standards
Minimum High School certification or anything above (i.e. vocational certificate / Bachelor Degree / Master degree)
Minimum of 3 years of relevant experience
Communication Skills – Basic
Computer skills – Basic
English Language skills – Basic
About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 to bring “Abu Dhabi to the World”. Over the years, we have grown into Etihad Aviation Group, a diversified global aviation and travel company, which is one of the world’s most acclaimed industry brands.
Our airline flies to over 90 destinations with a fleet of 110 Airbus and Boeing aircraft, serving 18.6 million passengers a year and carrying 580,000 tonnes of cargo in 2017. We are honoured to have received many awards for our service and products, cargo offering, loyalty programme, training and Maintenance, Repair and Overhaul (MRO) service, in recent years. The group is made up of seven business divisions – Operations, Commercial, Maintenance, Repair & Overhaul (MRO), Human Resources, Finance, Support Services and Transformation.
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