Telephone Operator
| Company Name: | Citymax Hotels UAE |
| Employment Type: | Full Time |
| Location: | Dubai |
| Experience: | 1 years |
| Degree: | Diploma |
| Gender: | Any |
| Age: | Any |
| Nationality: | Any |
| Salary: | Unspecified |
| No. Of Vacancies: | 1 |
| Job Description: |
| Job Purpose – Primary responsibility of the role is to manage the complete day to day activities at the Guest Service Center at the hotel for the shift which he / she is allotted to. Receive each guest call in a professional and friendly manner Maintain effective communication with all departments to ensure smooth service delivery Handle every query in a polite and courteous manner Maintain an up to date knowledge of the hotel and local services Maintain an awareness of guest profile through the Opera guest profile system Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard Ensure the proper operation of the Guest Service Center, resulting in fast and efficient transferring of internal and external calls Take messages for guests and management as per the required standard. Maintain GSC Log / Call Tracker Complete all data entries required Knows what action to take when an emergency call is required. Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed. Assists in reporting telephone equipment or service complaints and problems. To be fully aware of and adhere of health and safety, fire and bomb threat procedures. Knowledge, Skills & Experience Education Minimum Diploma or Bachelors in any discipline Job Experience 0-1 years hotel industry experience in 3 or 4-star hotel GCC experience preferred. Others Excellent interpersonal and communication skills. Experienced and effective people manager. On the feet thinking to drive creative solutions to overcome obstacles. Is a team player, willing to learn, train and motive the Team. |
