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Telephone Operator

Company Name: Mövenpick Jumeirah Beach
Employment Type:Full Time
Location: Dubai
Experience: 1+ years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
The place to savour life! At Mövenpick, we believe indulgence isn’t a privilege – it’s a crucial ingredient in our recipe for happiness. Savouring life’s natural pleasures brings fulfillment, appreciation and positivity. When you smile at life, life smiles back.
The Telephone Operator is responsible for providing prompt, courteous and efficient handling of all incoming calls for our external and internal guests, while maintaining attentive, courteous and efficient customer service. We make moments!

What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
Answers telephone and directs calls to appropriate extensions or rooms
Clearly communicates with guests regarding hotel information, special request, wake up calls and emergencies
Directs Heartists to assist guests, upon request
 Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Your experience and skills include:
Minimum one-year experience in a five-star luxury or premium hotel property
Guest-centric personality
Opera knowledgeable
Excellent English communication skills, additional language is a plus
Self-motivated and driven to achieve excellence in results

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are much more than a world leader. We are more than 280,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,700 addresses and on our digital platforms.  We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences.