|The Emirates Group
|No. Of Vacancies:
To supervise all activities related to the assigned areas on shift to ensure that the team is providing the best services and optimum quality to the customer airlines, in line with dnata’s standards
Plans the distribution and allocation of resources to ensure that the area?s concerned processes and activity are completed within the time required for operations on shift
Ensures safety of staff and guides them to work safely by providing support, direction , whilst being a role model for the desired safety behaviours and leading with safety
Organizes and supervises the work of a small team on the day of operations to ensure that work is completed efficiently and in compliance with procedures and service standards
Leads team of staff on the day of operations, who are undertaking related activities to handle in-coming and outgoing flights as allocated
Leads shift briefing of the team, at the start of shift, for the responsibilities on the day of operations, that staff are aware of what is expected of them in line with the SLAs
Provides performance feedback from the day of operations, of staff on shift to their respective line managers
Ensures that all equipment and devices allocated to the team are used and cared for appropriately
Conducts safety briefings regularly at the beginning of the shift to ensure that all safety standards are adhered to
Intervenes and takes immediate action when there is risk exposure, role models safe behaviours and follows up on
Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment
Ensures implementation of work instructions on the day of operations and compliance to established standard operating procedures.
Ensures that staff grooming is aligned to dnata standards and requirements
Escalates issues to the Officers on shift to ensure that the proper corrective measures are followed up on
Assists in manual handling activities when required
Ensures smooth running and serviceability of the relevant support systems and/or equipment, and takes necessary steps in case of failure or breakdown
Maintains appropriate records and documentation for the shift in the assigned area
Qualifications & Experience
High School with a Certificate OR Diploma in a business administration / aviation / ground handling / customer service
High School with a certificate: 4-6 years of experience in business administration / aviation / ground handling /
Diploma Holder: 2-4 years of experience in business administration / aviation / ground handling / customer service
Basic understanding of the flight operations terminology.
Proficient understanding of Local / International, aviation safety and security requirements.
Proficient IT and Computer Literacy
English Language Skills ? Level 5
Supervisory Skills ? People management / conflict resolution skills.
Proficient Safety Awareness Skills
Proficient Planning and Organizing Skills
Proficient Communication Skills
Must hold ADP or UAE driving license