|Company Name:||Al Futtaim Private Company LLC|
|Employment Type:||Full Time|
|No. Of Vacancies:||1|
|No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.|
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
About the Role
The job holder is responsible for planning, controlling and directing his store team to achieve highest level of customer service standards and in-store execution to deliver sustainable sales and profitable targets. JH provides excellent communication and people’s skills in order to influence everyone to manifest the best professional customer service and equipped with the ability to understand and analyses sales figures to drive the business to achieve its targets.
Drives, monitors and reviews sales performance and recommends action plans to deliver sales budget (Store Level)
Conducts monthly meetings focusing on category sales performance with the selling personnel to update category performance and recommend action plans for improvement
Implements strategies and ensures 100% execution of all programs to achieve sales target of all EXCLUSIVE products and submits feedback on promo effectiveness.
Manages and controls store approved OPEX budgets ( i.e utilities, wrap supply, staff cost, etc)
Recommends and initiates plans to optimize the stores’ controllable expense.
Achieves shrinkage budget below tolerance level thru day to day monitoring of Retail Operating Standard Compliance (store level) Drives, monitors and reviews sales performance & recommends action plans to deliver agreed sales budget (Store level)
Checks and reviews the implementation of display and timely replenishment.
Manages availability and timely replenishment of stocks.
Ensures consistent, accurate and timely inventory adjustments (GAP, Cycle Counts, Negative Quantity on Hand, False Positive)
Complies consistency with the Brand of Service Standards when dealing with customers (internal or external)
Ensures customers shopping experience exceeds customers’ expectation.
Handles and reports product queries, complaints and offer advise professionally aligned with the Brand of Service Standards procedure.
Drives loyalty members programs and initiatives to achieve target transactions participation.
Drives selling techniques to achieve target conversion/transaction rate
Cascades on going promotions, activities, memos, bulletins following the standard power talk guidelines on a regular basis
Checks and validates proper implementation and execution of promotional and store activities (e.g. promo call outs, hero displays and price changes)
Ensure policies, brand standards, grooming guidelines and internal control procedures are communicated and implemented as per SOP
Demonstrate strong analytical skills and understanding of the system and reporting
Monitor store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management
Liaising with mall management, store documentation as appropriate (daily reports, banking, refunds, exchanges, etc)
Plans and monitors Personal Development Plans In role development interventions.
Identifies, implements and monitors team learning interventions.
Reviews and discusses performance appraisal and personal plans of direct reports.
Implements action plans for employee engagements
Any relevant degree, bachelor or master’s degree would be a plus
Minimum Experience and Knowledge:
Min 3 to 5 years of experience in retail and team management
Good knowledge of the fashion/beauty industry and trends Retail operational skills (stock, VM, systems, cash…) Computer skills
Empathy Customer service and results oriented Leadership and problem-solving skills
Excellent relationship skills
Integrity and trust Dealing with ambiguity
Proactive with good team spirit and able to take initiatives
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.