After SalesAll JobsCoordinatorCustomer ServiceDubaiFull TimeSalesSales CoordinatorTechnical

Service & Sales Coordinator

Job FinderY 2022-04-30

Job FinderY • 30/04/2022 • 582

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Company Name:	Confidential Company
Employment Type:	Full Time
Location:	Dubai
Experience:	2-5 years
Degree:	Bachelor
Gender:	Any
Age:	Any
Nationality:	Any
Salary:	Unspecified
No. Of Vacancies:	1

Job Description:

Overview Provide support to Service Customers, perform after sales service administration (quotes, contracts etc.), explore service opportunities, follow up customer cases, and fulfill other administrative tasks while ensuring customer satisfaction. Responsibilities Provide support to Customers regarding after sales service of MSA products in MEAIR Respond to Customer requests and claims and address them Prepare proposals for one-time maintenance, repairs, and contracts (collect data, get quotes from suppliers,…) Create quotations, send and follow up (reminders etc) Ensure the readiness and reliability of the information needed for order entry and processing Record in-house repairs (product returns, SNN…) Coordinate with factories and CS teams for delivery of part and repairs Develop service sales and develop new opportunities Contact customers with potential opportunities and build relationships Act and follow up on leads from sales and service teams Set up meetings and demonstrations with potential customers Coordinate order processing and invoicing with CS team and keep the record updated Monitor and manage stock levels to meet customer needs Follow up the execution of Service jobs and Training Plan and organize service activities and training sessions Follow up the execution in collaboration with technicians and Customers Prepare documents (certifications, RSA, access authorizations, rentals…) Perform administrative follow up with subcontractors and affiliates Perform various administrative tasks Address incoming calls and emails Update customer files and ensure a proper storage Provide the information needed for reporting and corporate processes (CQN, CATS…)   Qualifications Experience (required):  • 2/3 Years in a Customer Service of After Sales Service department • Fluency in English (written and spoken) • Fluency in Arabic (written and spoken) • Experience in dealing with technical products and customized solutions   Experience (preferred): • Knowledge in Service business • Experience in working with SAP • MS Office Education (required): • High school + 2 years Education (preferred): • Bachelors in a technical field   Travel: No travels planned Budgetary Responsibility: None

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