|Employment Type:||Full Time|
Contributing to higher customer satisfaction by ensuring high complex service work according to customer expectations. Interacting with customers to provide customized solutions. Maintaining excellent relationship with customers and molding their needs. Creating new sales opportunities and taking influence in convincing the client for the complete service portfolio.
Performing medium to high complex service tasks like installation, commissioning, maintenance, upgrades and retrofits, repairing independently, identifying technical problems and making analysis through remote or on-site activity in different service categories (installation and commissioning, maintenance, extensions, replacements, upgrades and retrofit, end of life service etc.).
Performing remote and on-site service activities for MODR and/or systems in accordance with customer requirements. Ensuring timely, cost-effective solutions in accordance with standard processes, procedures, and safety guidelines.
Diagnosing technical problems, determines corrective actions, and repairs MODR systems via remote or on-site service.
Solving hardware and software functional compatibility issues and problems found during service intervention and replacing faulty hardware or software items involved.
Obtaining acknowledgement from the customer regarding the completed tasks and detailed activities performed to solve the customer problem. Acting as the project technical leader in the service project by analyzing the project requirements and clarifying the project scope.
Ensuring the coordination of the other internal and external technicians and assigning them specific tasks related to service needs.
Ensuring the planning and execution of assigned service activities carried out in house and on site, and monitors progress and long-term delivery. Ensuring maintenance service project execution with respect to the agreed terms of schedule, quality, cost, margin, and customer satisfaction.
Triggering service sales opportunities to the sales team. Providing technical support when requested.
Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
A bachelor’s degree in electrical or electronics.
Minimum 5 to 8 years of experience in technical drive services.
Required computer skills in Microsoft office (mainly Word, excel & power point).
Required in-depth hands on experience in drives field service and solid background about Industry applications.
Good knowledge about customers’ service culture and challenges.
Ability to effectively transfer know-how & develop technical capabilities.
Strong communication and interpersonal skills.
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