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Service Coordinator

Company Name: Radio Holland
Employment Type:Full Time
Location: Dubai
Experience: 2-5 years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
n your role as Service coordinator you are responsible for the Planning and Coordination of all operational activities in an effective and (cost) efficient way to ensure work can be done on the execution of service assignments. You ensure that a job is prepared, executed and invoiced as per the standards of Radio Holland.
You are based in Dubai and reports to the Operations Manager – Middle East & Africa.

Converting the VSQ to VSO (end to end responsibility)
Checking with the vessel agent daily until 48 hrs before the scheduled attendance date. then handing the planning over to the scheduler.
Confirming with scheduler / GRP that an engineer is available for the scheduled service
Ensuring parts will be available/arrive prior to attendance. (via advise orders)
Sending an order confirmation to the customer together with the engineer name and date of attendance
Keeping customer informed of status update prior to boarding
Review the SR before sending out to the customer
Ensuring the SR is sent to the customer within 24 hrs of receipt, together with a summary if needed of next steps (pertaining to follow-up services where needed)
Ensure all associated costs are allocated to the VSO in alignment with the SR.
Invoice per quote / hrs on board / part used • Ensure VSO is within margin parameters and close where we can or send to the business controller for further investigation where necessary.
Cloning of tickets for follow-up services and ensuring re-assigning to Inside Sales for follow-up with the customer
Follows up on any service order to close it in time
Coordinator takes the ownership of any warranty case between customer and Radio Holland
As the service coordinator from the account owning entity, you are responsible for updating the equipment list after services in the ERP tool
Register relevant external customer feedback in share point (complaint / compliment)

Skills / Abilities
Advanced technical knowledge
Structured way of thinking and working
Customer oriented
Result oriented
Strong communication skills
Team player
Fluent English verbal and in writing

Bachelor’s or a Diploma in electronic/electrical engineering

Work Experience
2-5 years of experience in similar job in customer services environment (24/7 environment)