HomeUAEAbu DhabiService Associate – Telephone (Operator)

Service Associate – Telephone (Operator)

Company Name: Shangri-La Qaryat Al Beri
Employment Type:Full Time
Location: Abu Dhab
Experience: 2-5 years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units.  The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city’s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.
The Telephone (Operator) is responsible in ensuring smooth delivery of services to guests and handling all telephone communication in a courteous, friendly and efficient manner maintaining high standard of service and hospitality at all times.
The key responsibilities of the position are as follows but not limited to:
Responsible for providing the highest level of service to hotel guests.
Ensures all calls are handled professionally and with care adhering to hotel’s and Shangri-la policies and procedures.
Records and channels guest request to appropriate departments.
Accurately records all guests requests and messages and ensures they are handled correctly.
Responsible for the orderliness, tidiness and smooth operation of the Service Centre.
Represents the hotel with all telephone calls from in house guests and external calls.
Assist guests with any restaurant, tour or hotel reservations.
To be knowledgeable of hotel emergency procedures and know what to do when emergency arises.
1+ years experience in a similar position in a 4* or 5* hotel
Excellent communication skills in English (oral and written).Fluency in Arabic is an advantage
Passion for delivering highest levels of guest service
Has pleasant and cheerful presonality.
Ability to work long hours and shift.