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Service Advisor

Company Name: Al Futtaim Private Company LLC
Employment Type:Full Time
Location: Dubai
Experience: 3-6 years
Degree: Bachelor
Nationality: UAE National
No. Of Vacancies:1
Job Description:
Overview of the role 
To ensure professional customer journey, customer retention and company’s profitability .
What you will do

•    Ensure customer retention by implementing AF Standard and principle process.
•    Customer service values and AF values are executed at all times.
•    Ensure quality is maintained at all times
•    Increase profitability through sales and upselling incremental packages (product, service) the company offers.
•    Implement 5S at work.
•    Perform all duties and responsibilities mentioned in the business SOP.
•    Compliance with health and safety requirements of the company and preventing any harm to the environment.
•    Learning and development by upgrading themselves with new technology, work procedures, time standards and relevant technical know-how to maintain or improve work productivity and quality.
Required Skills to be successful
•    Knowledge of Body parts and general mechanical components of repair of Body & Paint .
•    Strong communication and interpersonal skills able to drive best practices and productivity.

About the Team
You will work in Body & Paint  Business reporting to Reception Supervisor .
What equips you for the role
•    Diploma / Degree in Engineering (Mechanical/ Automobile)
•    3-6 years in a reputed workshop as B&P Service Advisor