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Scheduler MEA

Company Name: Radio Holland
Employment Type:Full Time
Location: Dubai
Experience: 2+ years
Degree: High School
Nationality: Any
No. Of Vacancies:1
Job Description:
As a Scheduler at Radio Holland you need to ensure that all service orders are executed in the most economical time window with a proactive mentality for “first-time-fix.” The goal of the scheduler is to minimize cost and maximize margin for each service job. Maintain maximum efficiency with service engineers to achieve optimum utilization. Maximize the amount of planned job in a day and avoid “no shows”.

Support the inside sales department during quoting of service jobs for require technicians’ availability
Understand type and market of vessel for each service order
Communicate with vessel agent, owner, or captain for ETA/ETD, docking prospects, in port activities
Within 48 hours of ETA, Monitor vessel movements daily and update coordinators and GRP
Update coordinators of vessels activities and update scheduling tool (GRP)
Understand technician competencies and certificates of each technician to ensure the best option for success
Proactively communicate with engineers for estimated time required onboard
Proactively schedule technician(s) to ensure optimization of time for work preparation
Confirm all orders have been sent and accepted by technicians through 4PS app
Schedule technicians boarding time to maximize margins and meet customer expectations
Strategic planning in periods of adverse weather conditions
Get familiar with the time spent aboard vessels
Continuously monitor the schedule and pro-actively signal any potential scheduling conflicts to the service coordinators
Work in close cooperation with the Technical Service Team Lead w.r.t. a shortfall in service engineer competences & availability
Build strong working relationship with vessel agents

Skills / Abilities
You have affinity with technology, planning and coordinating
You have a customer-oriented mindset
You are organizational and people sensitive
You are a team player but are also self starting
You have the ability to think creatively
You are stress resistant
Fluency in English – spoken and written required

Work Experience
Minimum 2 years relevant scheduling or coordination experience
Management experience within a technical/maritime/shipping-oriented organization

High School diploma with relevant experience
Preferred bachelor’s or a Diploma in electronic/electrical/ mechanical/civil engineering

Our Offer
We offer an attractive compensation package matching your skills and experience, including a laptop and telephone and a chance to work in a team of like-minded professionals.