|Raffles The Palm
|No. Of Vacancies:
|Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
The incumbent in this position is responsible for welcoming the guests to the Retail Shop, providing them with assistance during their shopping experience whilst adhering to the service standards.
Adhere to the Spa Policy & Standard Operating Procedures manual.
Be a host to the guests / members of the spa. This includes greeting them in person or over the phone in a friendly, efficient and professional manner.
Maintain a neat and orderly work area consistent with the high standards of the facility.
Handle all transactions and maintain the daily balance with efficiency and accuracy.
Ensure ambience levels, such as lighting and music are correctly set and maintained and all FOH areas are clean and organised.
Answer all questions related to services or products in the retails shop.
Courteously interact and answer all facility-related questions with Guests.
Assist in the co‑ordination of spa treatments with other spa programs.
Serve as catalyst to promote spa services to Members and hotel Guests.
Report dysfunctional equipment to Spa Director.
Work with the Lead Therapist in the formulation of plans for projects.
Ensure individual is well versed in all aspects of the spa’s operations, i.e. business telephone usage, guest relations, retail sales, spa services.
Assist in the operations of all spa departments as required:Reception
Sales and marketing
ADMINISTRATIVE AND FINANCIAL RESPONSIBILITIES
Adherence to Standard Operating Procedures Manual.
Maintain Training logs
Maintain inventory of supplies for the operation in the retail shop.
Maintain accurate records as required by hotel and government regulations.
Attend weekly/monthly departmental communication meetings.
Work towards retail revenue goals set by the department.
Maintain inventory and stocking of all materials and their accurate records as required by provincial regulations.
Maintain accurate accounting procedures for monetary transactions and reconcile all of them by the end of the work shift.
Report any discrepancies in retail inventory.
HEALTH AND SAFETY
Follow and ensure that Colleagues follow all safety procedures and practices.
Adherence to departmental emergency procedures/safety manual.
Ensure all departments adhere to all safety practices of Raffles Spas.
Maintain equipment for the retail shop and personal equipment in safe and sanitary condition.
Maintain the retail shop in peak condition at all times while adhering to all aspects of the operations budget.
Ensure efficient billing of service to Guests.
Ensure to maintain a positive relationship with all departments in the spa and hotel.
Trained in all facility operations.
Have a complete understanding of and adhere to the spa’s policy relating to safety.
Ensure Colleagues adhere to all spa standards as stated in the employee handbook.
Ensure the facility is in peak condition at all times (operations and cleanliness).
Ensure Guest/member satisfaction at all times by ensuring that safety and service is always the spa’s first priority.
Ensure cross‑trained in all spa departments.
Carry out any other duties and responsibilities as assigned.