HomeAll JobsReceptionist


Company Name: The First Collection
Employment Type:Full Time
Location: Dubai
Experience: 2-5 years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:2
Job Description:
Receptionist is responsible for providing attentive, courteous and efficient service to all guests and coordinating the duties of the front desk. Promptly reports emergencies, accidents, injuries, missing items, damage, engineering items and safety hazards to the management. Reports any deviations from policies, procedures, brand standards and regulations to the management. Should be knowledgeable on hotel facilities and services to assist guests as appropriate and ensures all communication containing company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

Joining a dynamic, vibrant and customer focused team, you will display a positive ‘can do’ attitude and be responsible for delivering an exceptional customer service experience to all our guests.

Ensure The First Collection brand standards, policies and procedures are adhered to all times
Greet and welcome all guests approaching the Front Desk in accordance with TFC standards
Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to the hotel etiquette, assist guests with their inquiries, taking reservations and performing administrational tasks
Handling cashiering duties and forex exchange
Be familiar with all the Front Office systems and software required for the position
Ensure that all hotel standards are met when assisting the guests and handling information
Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner
Review Front Office logs, Trace File and Credit Limit daily
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Be familiar with all in-house groups
Be aware of closed out and restricted dates
Coordinate with Front Office Team Leaders in performing daily tasks or during the shift
Be familiar with hospitality vocabulary and codes
Have knowledge of emergency procedures and assist as needed
Always use proper etiquette when communicating with guests and team players
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner
Maintain and market promotions and guest programs

At least 1 year experience at the reception in 4* property with 250+ inventory
1 year experience Front Office computer literacy (e.g., OPERA, Hotel PMS, VICAS, MS Office etc.)
Excellent communications skills with proficiency in speaking and writing Business English
Required language(s): fluent English, with preferred French, Russian, Chinese, or Italian
Team player with excellent planning, organizing skills and excellent problem-solving skills
Able to work flexible working hours with rotating shifts