|Company Name:||Confidential Company|
|Employment Type:||Full Time|
|Salary:||5000 – 7000|
|No. Of Vacancies:||1|
|Required Skills and Competencies:|
Prior experience in domestic and/or international freight forwarding pricing/quoting
Clear understanding of multiple modes and services within the transportation/logistics industry
Experience negotiating rates with all transportation modes
Strong computer skills
Strong verbal and written communication skills
Strong organizational skills to ensure accurate and timely completion of quoting duties
Strong team ethics
Friendly and professional customer-oriented skills, including the ability to recognize the importance of customer satisfaction and good vendor relations
Ability to deal well with stressful situations
Prepare quotes for diverse customer base, including Government/Defense & Commercial Clients.
Assist with the daily management of the Hawaiian Government Freight Management (GFM) quoting system. Including:
Monitor and issue quotes in accordance with each customers deadline.
Turnover of successful quotations to the operations departments.
Consistently prepare quotes in CargoWise using market intelligence. This requires detailed analysis of shipment requirements, client specific requirements, client tariffs, vendor tariffs, and agent rates.
Use knowledge to maximize overall margins.
Quote follow-up within 30 minutes via phone to confirm receipt of quote and obtain feedback in order to secure business and increase % of quote-win ratio.
Answering phones and responding to both customer and vendor needs via phone and email.
Supporting and assisting the Customer Service team as needed, including tracing, tracking, and updating customers on shipment status
Building rapport with customers through consistent communication, asking for more opportunities and sharing industry knowledge to promote customer confidence.
Maintain positive relationships with vendors, carriers, agents, and customers.
Direct negotiation with vendors to secure the best rates/service, including reaching out for spot and promo rates.
Maintenance of current vendor tariffs in CargoWise, shared drive, and Cargo Office tariff platform.
Entry of new/unquoted shipments and conversion of quotes to shipments as needed as a backup for operations or when the client requests immediate tracking details.
Active communication with inside and outside sales and operations to ensure proper routings, tariffs and margins are used and to provide and receive feedback.
Assist with sales proposals as needed.
Assist with preparing quoting reports for sales and management staff.
Work closely with sales and operations. Attendance to sales and operations meetings on request.
Resolution of discrepancies with vendors, clients, and internal team members. Follow through until issues are fully cleared.