HomeAll JobsJob CategoryAdvisorParts Advisor – Bodyshop

Parts Advisor – Bodyshop

Company Name: Al Futtaim Private Company LLC
Employment Type:Full Time
Location: Al Ain
Experience: 2-3 years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
Overview Of The Role:
First point of contact in the Parts department for customer inquiries, Ensure effective personal and telephonic communication with customers, service advisors and technicians regarding charges, approvals and negotiations.
What You Will Do:
Execute assigned jobs according to established work standards, specifications and  required time
Maintain the discipline of the service establishment, safe and clean work area through strict adherence of company rules, regulations and procedures
Keep up with new technology, work procedures, time standards and relevant technical know-how to maintain or improve work productivity and quality
Perform other tasks assigned by immediate superior or manager, if necessary
Contributes to team effort by accomplishing related results as needed
Maintain & update the parts prices
Arrange parts on the requisition of Team Leaders/Technicians
Maintains electronic and/or paper records of the Parts Ordering/Receiving & other related documents.  
Perform all duties and responsibilities mentioned in the related business SOPs
Comply with the Quality Management System and participate with organization’s improvement activities
Carry out work with care ensuring not to endanger the life either of themselves or others by theirs acts or omissions whilst complying with health and safety requirements of the company and preventing any harm to the environment. 
Required Skills To Be Successful:
•    Spare parts sales experience in the automotive industry
•    Good sales and customer service experience 
•    Knowledge with parts catalogue
•    Good systems knowledge preferably with SAP
About The Team:
The Part Advisor is the most critical contributor to parts operation for supply of all parts as per customer and workshop demands of the branch and needs to demonstrate an extremely high level of relationship between all stakeholders to deliver exceptional customer experience. This position directly interacts with Customers, Service Advisor, Parts Supervisor, Job Controller, Technicians and Workshop Manager.
What Equips You For The Role:
•    Possess a good general level of Technical Education, Diploma, Bachelors or Automotive Engineering Degree
•    Minimum of 2-3 years’ experience within spare parts operations, preferably at an automotive parts sales counter, familiarity with safety standards during work for people, machines and material 
•    Ability to speak, write and read English to deal with supervisors and customers 
•    Working knowledge of MS office, SAP knowledge preferred
•    Proficient with Electronic Parts Catalogue (EPC)
•    Has good product and process knowledge