|Company Name:||Confidential Company|
|Employment Type:||Full Time|
|Operations Manager |
Make a difference every day
The Job Opportunity
Strategic leadership role within the contract, that will provide management support to the General Manager and take the operational lead of the contract delivery team and specialist sub-contractors.
Typically reporting to the Contract Manager or General Manager, this position will be responsible for the management, guidance and operational strategic direction for the contract, ensuring that international best practise Facilities Management is delivered as per the requirements of the Project Agreement. The capability to act as a deputy to the General Manager and alternate point of contact for the client and customers for operations and service delivery.
The person will go through a development process ensuring he/she will be readily prepared for future Serco General Manager opportunities.
To provide leadership support to the respective department managers for ensuring compliance with Serco financial & procurement, HR, training, commercial, service delivery, risk mitigation and the achievement of contractual targets for safety, quality and service reliability.
Deputise for the General Manager in all aspects of the contract delivery during periods of leave or absence and therefore maintaining a healthy partnership with the client and their leadership group is paramount.
To provide management support for the project management of capital works and projects and the ongoing development of our in-house maintenance capability. The role will maintain and continually review and improve the onsite service delivery and coordinate safety and technical training in conjunction with the Training Manager.
To provide leadership and support for the implementation of our innovation goals, Viewpoint action plans and our Corporate Social Responsibility initiatives.
To support a number of audits and accreditations such as Joint Commissioning International, Health Authority of Abu Dhabi and Civil Defence, etc. Expected to support the preparation of evidence and the audit/accreditation process to ensure Serco and client achieve the necessary standards.
Deliver Landscaping & Grounds Maintenance Services including but not limited to, the maintenance of all soft landscaping and associated irrigation systems, maintenance & cleanliness of external hard and paved areas, maintenance of all external furniture, canopies, water features, walls, fencing, gates etc.
Line manager responsibility of all Facilities Service, Project Management, Landscape & Grounds Maintenance, Helpdesk and engineering, technical and administrative staff. Provide direction and support to all staff for the resolution of issues, compliance and all department associated problems by way of mentoring, coaching and recognised engagement and leadership techniques.
Produce and develop Personal Development Plans (PDP’s) for all staff encouraging succession planning for all through structured training and development programmes
Meet the Key Performance Indicators (KPI’s) and criteria as per the contract Service Level Agreements (SLA’s).
Production of monthly and annual operational reports to both specified timeframes and adhoc as required. Reports will detail measurement and monitoring of the Facilities Service Contract, Project Management, Helpdesk & CMMS and Landscaping & Grounds Maintenance Services, KPI’s and other relevant information.
Support the preparation of budgets, financial monitoring and cost controls.
Implement and manage continual improvement initiatives, projects and programmes across all areas of the departments including service delivery, staff engagement, cost reductions and innovation.
Carry out other duties as directed by the line manager or member of the senior management team.
What We Are Looking For In Our Candidates
Experience of managing multiple teams.
Broad and practical experience of the built environment with a mechanical or electrical engineering qualification.
Proven experience of Integrated Facilities Management environment including operational delivery on technically and operationally complex building facilities.
Highly motivated, flexible individual with energy and drive and have good planning abilities, an analytical approach to problems and a good knowledge of built environment technology. Additionally, must be conversant with the requirements of all current relevant legislation that governs the United Arab Emirates.
10 years plus experience in maintaining and delivering MEP services, ideally in a high-profile, high-rise, commercial properties
5 years plus experience of managing people within an FM environment
Holder of a degree in a relevant engineering discipline
Qualifications in Facilities Management related disciplines
Working with Serco
At Serco, not only is the nature of the work we do important, everyone has important role to play.
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Take Pride In What You Do.
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit
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