Operations Manager
| Company Name: | myZoi |
| Employment Type: | Full Time |
| Location: | Dubai |
| Experience: | 8+ years |
| Degree: | Bachelor |
| Gender: | Any |
| Age: | Any |
| Nationality: | Any |
| Salary: | Unspecified |
| No. Of Vacancies: | 1 |
| Job Description: |
| About myZoi myZoi is an exciting fintech start-up aiming to promote financial inclusion globally. Our vision is to provide a level playing field to the unbanked and the underbanked in accessing essential financial services in an affordable, convenient, and transparent fashion. We are looking for smart, ambitious, and purpose driven individuals to join us in this journey. This is an opportunity to join myZoi as a Operations Manager, myZoi . The role will be based in the UAE and will report into the Head of Operations for myZoi. Diversity & Inclusivity MyZoi is committed to diversity and inclusion. By providing equal opportunities we foster a work environment which embraces diversity and gets the best out of the broadest spectrum of people to sustain business performance and competitive advantage. We build an inclusive culture by demonstrating respect for each other’s unique strengths and perspectives to enable every employee to develop a sense of belonging and have the opportunity to maximise their potential. Launched by SC Ventures, Standard Chartered’s innovation, fintech investment and ventures arm – myZoi is a fintech start-up committed to promoting financial inclusion of the unbanked and the underbanked globally through disruptive, digital solutions. This is a perfect opportunity to be part of a team driven by a purpose, the challenge of solving complex problems, and being a force for good. Role and Responsibilities Strategic Assist in ensuring that there is adequate support (people, processes, tools, frameworks, systems) in the team to enable sustainable business growth and address CDD and CFCC risks. Assist in ensuring to senior management in the Company that the levels of compliance and governance are in line with regulatory expectations and Group requirements. Assist in the implementation of the vision, strategy and the Ops plan set by the Chief Operations Officer, consistent with supporting the Company’s strategic direction. Assist with the implementations of Group CFCC policies and procedures to ensure compliance with applicable laws and ensure effective implementation of the program across the Company. Business Awareness on the Retail and Corporate CDD, Screening and Fraud Operations Assisting with timely implementation of CFCC frameworks and a programme for monitoring and assuring compliance that supports the transition to pro-active and pre-emptive financial crime compliance risk mitigation. Processes Extensive CDD knowledge and the ability to independently perform CDD related work Extensive knowledge related to name screening alert management and the ability to independently conduct name screening alert management Excellent understanding of CDD and business processes and products Possesses and applies technical expertise to his/her area of work Keeps up to date with changes to products and CDD, AML processes. Able to identify opportunities to automate repetitive logic based manual activities. Perform independent activities concurrently Give inputs from ground level after understanding the big picture Assist in setting control standards and provide advice on the development of appropriate controls for the mitigation of operational and regulatory risks. Participate in discussions related to system changes/projects and provide inputs Provide support for UAT/UVT during any workflow changes and field level validations Ensure meeting deliverables in TAT and Accuracy Process Management Identify and eliminate process waste (excessive movement & transportation, wait time, defects, underutilized people/resources & non-value added processing steps). Assess process health through key metrics Analyse and remedy inefficiencies in processes Ensure updated operating instructions and end to end system/process manual on a regular basis Make decisions on area of control and identify issues that need to be escalated Client Centric Good understanding of customer’s requirements. Use a customer service first approach to always consider the impact on customer for each decision taken. Able to generate improvement ideas from indicators and drive the team to achieve the same. Able to engage with customers and able to manage expectations Able to serve customers with high quality service within boundaries of policies and procedures without compromising on mandated procedures Problem Resolution Able to identify and highlight both obvious and underlying problems and identify/implement actions to resolve the same. Able to handle conflicts through negotiation, collaboration, and accommodation. Be sensitive to cultural differences so that there are no conflicts based on diversity Promote an environment for finding solutions Take courageous decisions Change Management Able to contribute to the design of business process change and facilitate the changes required. Create clear accountability for change in measurable terms and integrate it into performance management. Clearly communicate and develop shared reasons for change initiatives, mobilize commitment, introduce changes to systems and structure and actively monitors progress. Analyse and evaluate the success, failure and risk in the change process. Able to convince others of the need to change and instil in team a sense of urgency for change. Data Analytics Ability to analyse complex information at hand and identify risks involved which could have been overlooked/camouflaged. Able to analyse the trends and patterns in the unit (volume, capacity, performances & errors). Able to interpret the ratio analysis of the key elements in the unit. Ability to read and interpret system reports to identify any out of pattern trends in the unit/system. Ability to evaluate data using analytical and logical reasoning to examine each component of the data provided for the purpose of drawing conclusions to help decision making. Risk Management Support periodic risk reviews by providing necessary samples and clarifications. Escalate the unit’s risk issues up the chain. Be the designated contact point from Operations for any audit or risk items Analyse, interpret and monitor Operations risk and suggest mitigation techniques to reduce the risk. Able to identify early warning signs and to initiate remedial action. Able to anticipate and detect fraud and take preventive measures keeping the global fraud environment in mind. Establish prevention and detection internal controls with an end-to-end perspective, which address potential risks of inefficiency, ineffectiveness, fraud, abuse or mismanagement. Use of internal/external audit findings to further improve service excellence. Promote and enable a culture of audit readiness at all times in order to ensure no failed audits. Instructs others in Operations risk assessment and monitoring People and Talent Manage performance, wellbeing, and engagement by creating a culture of openness, achievement, and satisfaction. Provide direction, coaching, mentoring, and support to all team members based on individual needs. Ensure the company values and behaviours are consistently promoted and reinforced. Governance Promote a culture of customer centric service with appropriate controls and risk mitigants. Follow a risk-based approach to decision making. Use various metrics to identify potential risk for the Company and appropriately escalate them to risk stakeholders. Ensure timely escalation to senior management of any exception noticed related to work and environment. Always strive to have a positive VOC. Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the Venture’s CDD and Screening Operations team to achieve the outcomes set out in the Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment. Effectively and collaboratively identify, develop and research new business models for effective growth Other Responsibilities Participate in the operations BCP / DR and any other UAT. Actively participate assigned projects and initiatives Participate in engagement and CSR activities Prepare and provide inputs for all MI submissions Key Stakeholders Compliance Business Development Client Service Technology Product Job Requirements 8 years of experience working in operational roles especially in CDD, screening alerts and fraud related activities. Preferably with experience at a financial institution CAMS certification is preferred Ability to make decisions on a risk-based approach taking into consideration the information available and the risk parameters Drive to bring in operational efficiency and create exponential success as part of a high performing team Passionate about the customers and demonstrated experience of building a relationship with them Ability to balance between achieving business goals with the right controls and risk mitigation Able to analyse data, advance working knowledge of MS Office Suite, and interpreting and reporting MI Banking Operations experience and service-oriented attitude (nice to have) Good knowledge in payments, settlement, and recon operations Good communication in English (articulation and writing) |
