Office Supervisor
| Company Name: | Mayo Clinic |
| Employment Type: | Full Time |
| Location: | Dubai |
| Experience: | 4-5 years |
| Degree: | Bachelor |
| Gender: | Any |
| Age: | Any |
| Nationality: | Any |
| Salary: | Unspecified |
| No. Of Vacancies: | 1 |
| Job Description: |
| Why Mayo Clinic Mayo Clinic is the United States’s #1 hospital (U.S. News & World Report, 2020-2021) and ranked first in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career! *Must currently reside in the UAE to be considered for this position Position description The Office Supervisor / PRO is responsible for the supervision of Mayo Clinic’s patient representation office in Dubai, UAE as well as the administration of the regulatory/government requirements that govern the office and its staff. The ideal candidate will be a dynamic self-starter with highly developed interpersonal skills coupled to solid HR & PRO experience to support the efficient administration of the office with a high level of customer service for international patients that seek care at Mayo Clinic. The incumbent should be skilled at communicating, monitoring and delivering the needed administration requirements for the office and the patients it serves including: Manages new patient inquires, provides individualized service acting as patient liaison, coordinate referral process, medical record collection, communicate with US colleagues for patient appointment scheduling, admissions, day to day needs, financial obligations and logistics assistance from patients across the GCC, Middle East, India and Africa. Office administration including PRO responsibilities of monitoring office and employee related government requirements, office permitting, visa issuance, residency permits, business licenses, critical incident management for employees, record management, tax remittances and related jobs related to immigration and other related government requirements that are required for office administration. Prompt response to demands of the business, day to day coordination including special projects as assigned Demonstrates an agile commitment to service excellence by addressing internal / external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience Host of visiting international groups and others interested in Mayo Clinic Follows policies and procedures, maintains data as directed Other duties as assigned. Qualifications A bachelor’s degree and 4-5 years experience as a Public Relations Officer. 2 to 3 years of experience in HR or similar position is required. Must be fluent in Arabic and English language. Additional qualifications Superior communication and outstanding interpersonal skills are necessary including the ability to interact at a highly professional level with a diverse population including prominent international clientele. Able to use good judgment in difficult situations. Able to work independently to generate solutions as well as collaboratively on a team. Excellent organizational skills, including time management and attention to detail. Strong computer skills, including experience with the following Microsoft Office products is required:Excel Outlook Powerpoint Word Exemption status Exempt Compensation Detail Education, experience and tenure may be considered along with internal equity when job offers are extended. Benefits eligible Yes Schedule Full Time Hours / Pay period 40 hour work weeks Schedule details Must be able to accommodate flexible work schedule. Weekend schedule Occasional evenings and weekends. International Assignment Yes Site description Dubai located in the United Emirates is one of the most cosmopolitan cities in the world. Dubai is home to three million people and nearly 200 nationalities, offering a truly memorable experience and known for luxury shopping, ultramodern architecture and a lively nightlife scene. Whether it is by the banks of the Creek, or at the top of the world’s tallest building Burj Khalifa, Dubai lives and breathes a sense of possibility and innovation. The city offers an unparalleled coastline, beautiful desert, and magnificent cityscapes. Recruiter Adriana Semko EOE As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available. |
