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ME Learning & Development Lead

Company Name: PwC
Employment Type:Full Time
Location: Dubai
Experience: 10-15 years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.
Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.

Line of Service
Not Applicable
HR Function
Management Level
Senior Manager

Job Description & Summary
The ME Tax and Legal Services (TLS) Learning & Development (L&D) Lead is responsible for the design and delivery of best-in-class learning solutions, live virtual and online learning solutions, which address our business purpose for TLS.

The L&D Lead is responsible for setting the L&D strategy for the line of service and the delivery of the L&D learning solutions/items.

The L&D Lead is responsible for setting the L&D strategy for the line of service and the delivery of the L&D learning solutions/items.
 Primary duties and responsibilities
Recommend budget for TLS L&D function across the region
Manage budget and reporting process in line with the Firm’s strategy, global guidelines and staff internal needs
Manage and control the L&D expenditure and cost per hour
Identify new, cost effective delivery models  
Ensure that the L&D team deliver value for money, on-target, on-budget learning solutions
Acts as a trusted advisor for learning-related matters
Manage and maintain strong relationships with regional and global counterparts / stakeholders
Support synergies within the business to ensure that our programmes support the business in its future growth and encourage cross-Line of Service working
Liaise with People Partners, HC Business Leads (HCBLs) and other L&D Leads to develop business skills programmes that meet not only the current business needs, but also predict future needs so that we can better support the growth of our business and to identify areas for future development initiatives

 Internal Process
Manage and implement the ME learning strategy in line with the Firm’s strategy, global guidelines and regional focus
Plans, selects and leads to implementation of global learning programs to address employees’ skill-development needs
Explore, assess and build strong relationships with top tier training external vendors and certified coaches in line with internal needs
Engage in high impact L&D projects with global interaction
Manage the assessment needs analysis and leverage outcome to map relevant courses accordingly
Report relevant KPIs to measure course effectiveness, staff accomplishment and performance
Review evaluations of training courses, objectives, and accomplishments 
Manage and implement innovative ways while developing the learning activities, whether through facilitation, audio-visual materials, instructor guides, or the venues
Identify and incorporate best practices and lessons learned into program plans

 Learning & Growth 
Work on specific projects related to HR initiatives as assigned
Responsible for the continuing professional development of self and junior team members 
Develop members on the team from a technical standpoint
Support internal knowledge management best practices, creating communities of practice both within own team and across wider function 
Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
Establish a healthy work environment for employees on the team
Building a technical learning path for both our Tax and Legal professionals

Knowledge, skills, and abilities
Bachelor’s Degree as a minimal requirement
Master’s/PhD Degree is preferred
Professional Certification in Human Resources is preferred

Fluency in spoken and written English, proficiency in  Arabic is an advantage

 Overall Experience
10~15 years of experience in a Tax Technical Environment (client facing or internal)
Significant experience in an international professional services environment, including L&D function, is preferred

 Specific Experience
Previous HR generalist experience is a plus
Deep understanding of the L&D processes, reporting and analysis

 Knowledge & Skills
Solid presentation skills
Strong customer service orientation with ability to use patience and diplomacy to handle issues 
Ability to quickly understand key business challenges and strategic objectives and align Learning & Development strategy accordingly
Ability to gather and analyse complex business requirements and advise on creative optimal solutions from a learning perspective
Excellent interpersonal skills and approachability
Strong conflict resolution/management skills
Knowledge of learning styles and techniques 
Knowledge of HR best practices and processes
Excellent interpersonal and communication skills
Excellent team building and relationship building capabilities
Ability to maintain highly confidential information
Leadership quality and ability to supervise, guide and motivate Tax and Legal professionals
Extensive knowledge about the Tax Environment in the Middle East Region
Knowledgeable about the International Tax Environment in the Middle East Region