ME Learning & Development Lead
| Company Name: | PwC |
| Employment Type: | Full Time |
| Location: | Dubai |
| Experience: | 10-15 years |
| Degree: | Bachelor |
| Gender: | Any |
| Age: | Any |
| Nationality: | Any |
| Salary: | Unspecified |
| No. Of Vacancies: | 1 |
| Job Description: |
| At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services. Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond. Line of Service Tax Industry/Sector Not Applicable Specialism HR Function Management Level Senior Manager Job Description & Summary The ME Tax and Legal Services (TLS) Learning & Development (L&D) Lead is responsible for the design and delivery of best-in-class learning solutions, live virtual and online learning solutions, which address our business purpose for TLS. The L&D Lead is responsible for setting the L&D strategy for the line of service and the delivery of the L&D learning solutions/items. The L&D Lead is responsible for setting the L&D strategy for the line of service and the delivery of the L&D learning solutions/items. Primary duties and responsibilities Financial Recommend budget for TLS L&D function across the region Manage budget and reporting process in line with the Firm’s strategy, global guidelines and staff internal needs Manage and control the L&D expenditure and cost per hour Identify new, cost effective delivery models Ensure that the L&D team deliver value for money, on-target, on-budget learning solutions Customer Acts as a trusted advisor for learning-related matters Manage and maintain strong relationships with regional and global counterparts / stakeholders Support synergies within the business to ensure that our programmes support the business in its future growth and encourage cross-Line of Service working Liaise with People Partners, HC Business Leads (HCBLs) and other L&D Leads to develop business skills programmes that meet not only the current business needs, but also predict future needs so that we can better support the growth of our business and to identify areas for future development initiatives Internal Process Manage and implement the ME learning strategy in line with the Firm’s strategy, global guidelines and regional focus Plans, selects and leads to implementation of global learning programs to address employees’ skill-development needs Explore, assess and build strong relationships with top tier training external vendors and certified coaches in line with internal needs Engage in high impact L&D projects with global interaction Manage the assessment needs analysis and leverage outcome to map relevant courses accordingly Report relevant KPIs to measure course effectiveness, staff accomplishment and performance Review evaluations of training courses, objectives, and accomplishments Manage and implement innovative ways while developing the learning activities, whether through facilitation, audio-visual materials, instructor guides, or the venues Identify and incorporate best practices and lessons learned into program plans Learning & Growth Work on specific projects related to HR initiatives as assigned Responsible for the continuing professional development of self and junior team members Develop members on the team from a technical standpoint Support internal knowledge management best practices, creating communities of practice both within own team and across wider function Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed Establish a healthy work environment for employees on the team Building a technical learning path for both our Tax and Legal professionals Knowledge, skills, and abilities Education Bachelor’s Degree as a minimal requirement Master’s/PhD Degree is preferred Professional Certification in Human Resources is preferred Language Fluency in spoken and written English, proficiency in Arabic is an advantage Overall Experience 10~15 years of experience in a Tax Technical Environment (client facing or internal) Significant experience in an international professional services environment, including L&D function, is preferred Specific Experience Previous HR generalist experience is a plus Deep understanding of the L&D processes, reporting and analysis Knowledge & Skills Solid presentation skills Strong customer service orientation with ability to use patience and diplomacy to handle issues Ability to quickly understand key business challenges and strategic objectives and align Learning & Development strategy accordingly Ability to gather and analyse complex business requirements and advise on creative optimal solutions from a learning perspective Excellent interpersonal skills and approachability Strong conflict resolution/management skills Knowledge of learning styles and techniques Knowledge of HR best practices and processes Excellent interpersonal and communication skills Excellent team building and relationship building capabilities Ability to maintain highly confidential information Leadership quality and ability to supervise, guide and motivate Tax and Legal professionals Extensive knowledge about the Tax Environment in the Middle East Region Knowledgeable about the International Tax Environment in the Middle East Region |
