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Manager: Market Research and Analytics

Company Name: MTN Group
Employment Type:Full Time
Location: Dubai
Experience: 5+ years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
Mission/ Core purpose of the Job
Identifying opportunities for GlobalConnect (existing business lines and new revenue streams) from market research, competitive analysis and data analytics. Responsible for state-of-the-art business intelligence capabilities, reporting and analysis for extracting key insights from data in order to grow and secure GlobalConnect business and operations.

Context (Global influences, environmental / industry demands, organisational mission etc.)
Highly demanding work environment
Very dynamic industry moving fast towards ICT
Capital intensive
Co-opetition: competitors are also customers
Deal with top-level senior management with very high expectations
Able to achieve targets within tight time limits
Leading, supporting and supervising employee
Teamwork makes the dreamwork
Strategic role
As very active member of the Strategy & BI Team, he/she is the eyes and ears of the company to detect & recommend opportunities through adequate use of external and internal sources, GlobalConnect Business Intelligence, and market research that he/she carries out for strategic and marketing purposes but also as support of GlobalConnect business lines (for GlobalConnect Group as well as at country level
Threat detection with close collaboration with internal stakeholders to formulate actions for mitigation
Market Research & Competitive Analysis
Lead all GlobalConnect market research & competitive analysis
Responsible for the delivery and update of a Strategic Radarscreen that describes all threats & opportunities from a 365° perspective
Market research includes NPS and recurring customer satisfaction survey (automated from a BSS platform) and industry analysis / trends watcher (new value pockets)
Competitive analysis at several levels: strategic, product, marketing & sales in order to detect weaknesses of competitors and translate them into opportunities for GlobalConnect.
Identifying & managing the most valuable information sources within budget
Business Intelligence
Responsible for developing and overseeing the company’s Business Intelligence (BI) capabilities & architecture (in collaboration with Group BICC & GlobalConnect IT)
Ensure quality of a self-service and ongoing improvements of the BI tool taking feedback of users into account
Responsible for data analytics: descriptive, diagnostic, predictive & prescriptive analytics
Responsible for BI reporting (respect of deadlines, quality of the reports)
Manage the BI budget in the most adequate manner
Manage data sources (availability, quality and enrichment)
Integrate BI capabilities in the GlobalConnect digital landscape
Strategic Programs
Follow the evolution of strategic programs in close collaborations with owner
Track potential risks/deviation from approved strategies and how to mitigate
Responsible for the delivery of monthly dashboards with status, KPIs, achievements…also as monthly reporting to Group Exco

Job Requirements (Education, Experience and Competencies)

Minimum 4 Year Bachelor Degree in equivalent specialization MSc, MBA is a plus.
English, plus additional international language.
Proven track record of 5+ years in Business Intelligence, Market/Strategic Research; with at least 3 years in Telecom industry (preferably in a wholesale function)
Worked across diverse cultures and geographies
Very strong analytical skills, ability to connect the dots and to extract valuable insights from various sources
Solid knowledge & experience of Power BI, analytical techniques
Passionate on the telecom/IT sector
Very curious
Eager to learn
Problem solver
Team player with the ability to create value as individual as well as Team Member
Stress resilient
Business acumen
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.