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Learning & Development Manager

Company Name: Accor
Employment Type:Full Time
Location: Dubai
Experience: 5+ years
Degree: Bachelor
Gender:Any
Age:Any  
Nationality: Any
Salary:Unspecified
No. Of Vacancies:1
Job Description:
MAIN DUTIES:
Administration
Conducts an annual training needs analysis
Maintain training calendar
Manage the training budget
Produce reports as needed
Identify internal and external training resources and optimizes the budget
Incorporates customer information as part of the strategy
Understands the impact of the key components of a successful hotel: ambassadors,
customers, owners, and profit
Measure the effectiveness of training
Networking within the Sofitel and Accor training community
Has their own development plan to keep their training knowledge and skills current
Any other duties as assigned by the Director of Talent & Culture or the General Manager
Ensure that monthly and weekly training schedules are distributed timely.
Ensure the training of Departmental trainers and their maximum utilization in each department.
Schedule regular meetings with respective Departmental trainers and their Department Heads to discuss training matters.
Work with the Departmental Trainers and ensure that they submit and conduct Monthly Departmental Training Schedules.
Review the progress of the Ambassador Program and make recommendations where necessary.
Ensure a strong, creative and effective communication system within the hotel to keep ambassadors informed on all training activities.
Maintain an effective filing system for proper maintenance of all training documentation, records and materials.
Initiate and maintain annual assessments of the training efforts in the hotel.
Maintain an up-to-date computerized Training Record system.
Identify candidates both internally and externally for Corporate/Management Training Programs.
Monitor progress of Cross Training / Corporate / Management Trainees during their placements.
Hold regular meetings with Cross Training / Corporate / Management Trainees to discuss areas of accomplishments and concerns; share the information with Executive Committee members and Department Heads.
Ensure timely submission of Evaluation of these Trainees.
Assist recruitment / selection of trainees by screening received resumes and distribute information to HOD’s accordingly.
Administer documentation associated with the Sofitel Ambassador Program
Ensure that all employees provide a courteous and professional service at all times.
Produce the BRM, Stamp report, HR Hear Me report and any other report related to training.
Prioritize tasks and deadlines through his coordination skills.
Assist the Director of Talent & Culture on a day to day basis.
Financial and Revenue Responsibilities
Manage the resources of the Talent & Culture, Training department and the training facilities.
Ensure the security of Talent & Culture facilities, training facilities, equipment and materials.
Learning & Development and Talent & Culture
Develop, update and organization the Magnifique Journey and ensure that all new hires are scheduled to attend this program during their first days of employment.
Participate actively in local career fairs.
To be in-charge of the grooming for all ambassadors in the hotels while on duty with the assistant of the department heads.
Actively assist and participate in all T&C work & social activities.
Coordinate with HOD’s and departmental trainers identified training needs for ambassadors.
To comply with local legislation as required.
To attend training and meetings as and when required.
Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimization.
Treat complaints of harassment and discrimination promptly and confidentially.
Treat customers and colleagues from all cultural groups with respect and sensitivity.
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
Guest Service Responsibilities
Assist with training to support brand quality standards.
Assist with implementation of new policies, procedures and standards.
Miscellaneous
To report for duty punctually wearing the correct uniform and name tag.
To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
To provide a friendly, courteous and professional service at all times.
To maintain good working relationships with your colleagues and all other departments.
To respond to any changes in the department as dictated by the needs of the hotel.
Contribute to and monitor regular departmental meetings
Ensure that all ambassadors are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation and company or hotel procedures and policies.
Manage and implement company training programs and deliver training sessions with educational methods adapted to adult learning styles
Develop and/or adapt training programs to meet day to day hotel needs (including lesson plans, participant materials, job aids, and user manuals)
Maximize learning by providing a creative and efficient environment in the delivery of training sessions
Share responsibilities for the integration and orientation process of new hires
Assists with the implementation of new policies, procedures, and standards
All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
All ambassadors may be assigned to other duties in the hotel as and when required by business levels.
GENERAL DUTIES:
Health and Safety
Ensure that all potential and real Hazards are reported immediately and rectified
Be fully conversant with all departmental Fire, Emergency and Bomb procedures
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.
Confidentiality
Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy
Ensure Hotel, Customer and Ambassadors information or transactions are kept confidential during or after employment with the company. 
To be fully conversant with:
Good command of English language, local and/or additional language would be an advantage
Good knowledge of hotel operations.
A sound knowledge of the Sofitel Quality Assurance Program, including a practical approach of TQM concepts.
The concept of leading time based-projects.
Computer literate with a sound knowledge of MS PowerPoint, MS Word and MS Excel.
Good communicator who is able to coach at levels up to Assistant Manager.
A good understanding of financial performance in the hospitality industry.
Hotel fire procedures
Hotel security procedures
Hotel Health and Safety policy and procedures
Hotel Facilities and attractions
Hotel standards of operation and departmental procedures
Sofitel Keys of Luxury and Appearance guidelines
Sofitel “BE Magnifique” vision and its corresponding strategies
Methods of accepted payment of the company
Short and long term company marketing promotions

Qualifications
Conducts an annual training needs analysis
Maintain training calendar
Manage the training budget
Produce reports as needed
Identify internal and external training resources and optimizes the budget
Incorporates customer information as part of the strategy
Understands the impact of the key components of a successful hotel: ambassadors,
customers, owners, and profit
Measure the effectiveness of training
Networking within the Sofitel and Accor training community
Has their own development plan to keep their training knowledge and skills current
Any other duties as assigned by the Director of Talent & Culture or the General Manager
Ensure that monthly and weekly training schedules are distributed timely.
Ensure the training of Departmental trainers and their maximum utilization in each department.
Schedule regular meetings with respective Departmental trainers and their Department Heads to discuss training matters.
Work with the Departmental Trainers and ensure that they submit and conduct Monthly Departmental Training Schedules.
Review the progress of the Ambassador Program and make recommendations where necessary.
Ensure a strong, creative and effective communication system within the hotel to keep ambassadors informed on all training activities.
Maintain an effective filing system for proper maintenance of all training documentation, records and materials.
Initiate and maintain annual assessments of the training efforts in the hotel.
Maintain an up-to-date computerized Training Record system.
Identify candidates both internally and externally for Corporate/Management Training Programs.
Monitor progress of Cross Training / Corporate / Management Trainees during their placements.
Hold regular meetings with Cross Training / Corporate / Management Trainees to discuss areas of accomplishments and concerns; share the information with Executive Committee members and Department Heads.
Ensure timely submission of Evaluation of these Trainees.
Assist recruitment / selection of trainees by screening received resumes and distribute information to HOD’s accordingly.
Administer documentation associated with the Sofitel Ambassador Program
Ensure that all employees provide a courteous and professional service at all times.
Produce the BRM, Stamp report, HR Hear Me report and any other report related to training.
Prioritise tasks and deadlines through his coordination skills.
Assist the Director of Talent & Culture on a day to day basis.

Additional Information
To be fully conversant with:
Hotel fire procedures
Hotel security procedures
Hotel Health and Safety policy and procedures
Hotel Facilities and attractions
Hotel standards of operation and departmental procedures
Sofitel Keys of Luxury and Appearance guidelines
Sofitel “BE Magnifique” vision and its corresponding strategies
Methods of accepted payment of the company
Short and long term company marketing promotions
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.