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IT System Administrator

Company Name: Kanad Hospital
Employment Type:Full Time
Location: Al Ain
Experience: 3-5 years
Degree: Bachelor
Gender:Any
Age:Any  
Nationality: Any
Salary:Unspecified
No. Of Vacancies:1
Job Description:
Kanad Hospital (formerly known as Oasis Hospital) was established in 1960 by Doctors Pat and Mariam Kennedy  at the request of HH Sheikh Zayed Al Nahyan. The Kennedys were physicians from the United States whose primary goal was to honor God by providing loving healthcare to those in this region. Ever since our launch, Kanad has been known for its excellent obstetric and pediatric care, and we are proud to be recognized as one of the premier healthcare providers for women and children in the Middle East.  We are honored to be the birthplace of many of the leaders of our great nation including HH Sheikh Mohamed bin Zayed Al Nahyan. 
Kanad Hospital is a not-for-profit hospital that strives to diligently follow the teachings of Jesus in the way that we care  for  women,  children,  and  their  families.  We have  the  privilege  of  being  the  first  hospital  established  in  the Abu Dhabi Emirate and the first private hospital in the Emirate to attain JCI accreditation. Additionally, we are the first hospital in the world to obtain JCI Clinical Care Program Certifications for our treatment program for Respiratory Distress Syndrome in newborns and for our Natural Birth after Cesarean Section program for mothers.

Hope: Healthy communities transformed  by  the  love  of  the  God.
Purpose:  To honor God by providing exceptional whole person healthcare to the community  with the love and compassion of Jesus Christ.

Position Summary: 
This position is responsible for technical operation and maintenance of IT equipment, network infrastructure and data-centers, involves storage and server management, management of switches and routers and other network resources within the Kanad Hospital infrastructure.

Requirements:

Education: Bachelor’s in Computer Science, Business Administration or related field.
Experience: At least 3 (preferably 5) years of work experience, preferably within an IT operations and/or support environment

Job functions and Key Accountabilities:
System Management
Install, configure and maintain servers and associated hardware
Experience with databases, networks (LAN, WAN) and patch management
Build, configure and manage servers running Windows and Linux operating systems, virtualized server hosting and administration using VMWare, hosting back-end solutions, such as email and SQL databases,
Knowledge of system security (e.g firewall, SIEM solution, Antivirus etc. ) and data backup/recovery
Ensuring data is stored securely and backed up regularly
Troubleshoot software, hardware and network problems
Define the system, network and storage expansion and maintenance plans to ensure that the hospital maintains supportable standards
Define and implement security and disaster recovery arrangement for the IT systems, setup and monitor all continuity of operations procedures
Monitoring system performance to ensure everything runs smoothly and securely.
Researching and recommending new approaches to improve the networked computer system at Kanad
Document configurations, troubleshooting techniques and assistance sheets

Network Management
Maintain Kanad Hospital computer network by administering user accounts, implement security procedures, as well as ensure Internet connectivity for research, eClaims and email/voice services
Support research and regulate all IT purchases, and maintain responsibility for the accuracy of all asset registers in the IT Department, as well as warranties agreements and Service Level Agreements (SLAs)
Manage multiple virtual and local area networks (VLAN), virtual private network (VPN), firewalls and Internet proxies, and Cisco switches, hubs and routers.

User Support
Provide 2nd and 3rd tier support to users by assisting the support team in troubleshooting issues and identifying long-term solutions
Writing/presenting training materials
Provide On Call support.

Project Management:
Initiates, plans and execute controls and closes out a discrete unit of work to accomplish desired outcomes.
Actively manages task dependencies and critical path, balances resource allocation, mitigates risks, and monitors schedule/budget performance.

Ad Hoc Tasks
Research and assisting in acquisition planning and standard setting for IT equipment and software
Mentor less experienced IT staff on operations and support processes
Documenting IT procedures and policies, related the above tasking
Experienced in continuity of operations practices, network and system security, capacity and lifecycle planning, and software licensing / hardware warranties