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Housekeeping Order Taker

Company Name: Wyndham Dubai Marina
Employment Type:Full Time
Location: Dubai
Experience: 1 years
Degree: High School
Nationality: Any
No. Of Vacancies:1
Job Description:
The Housekeeping Order Taker works closely with the Housekeeping Management Team to ensure that the daily operations are run smoothly which helps to achieve departmental goals and exceed guest expectations

Answer the telephone as per standard, respond promptly to guest requests, log details and communicate requests to relevant colleagues. 
Maintain open communication channels for VIP Arrivals, special requests and instructions.
Keep track of all room status and communicate with all concerned
Update room status as required by coordinating with housekeeping supervisors
Coordinate VIP rooms, make-up rooms and queue rooms.
Work with Guest Services to organise babysitting requests
Ensure all guest requests for special/extra items and services are delivered to the rooms promptly.
Ensure all movements of rooms are recorded in the daily allocation sheet.
Distribute and monitor the issuance of various keys: Master keys, Floor master keys, Pantry keys and mobile phones in a timely manner as per the shifts.
Receive worksheets and keys from housekeeping attendants at the end of their shift.
Check the key cabinet at the end of each shift to ensure that all keys and mobile phones allocated to housekeeping are accounted for
Liaise with the Engineering Supervisors and action the critical maintenance requests in rooms and public areas.
Update and maintain the daily and long pending maintenance files accurately.

Desired Skill & Expertise
At least 1 year experience in a similar position in a 4/5* hotel.
Excellent communication skills in English.
Knowledge of Opera. Strong Computer skills, Microsoft Office.
Preferably Russian or French speaker.
Passion for delivering exceptional levels of guest service.
A warm personality and positive work attitude.
Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.