HomeAll JobsGuest Relations Executive

Guest Relations Executive

Company Name: Meydan Hotels & Hospitality
Employment Type:Full Time
Location: Dubai
Experience: 2-5 years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
About Company
Meydan Hotels & Hospitality 

Translated from Arabic, Meydan means ‘a meeting place’. Through its collection of luxury hotels & resorts, Meydan Hotels provides its guests and customers with a myriad of unique and iconic places to meet.
Whether it is a meeting of minds at a board meeting or a meeting of hearts at a wedding reception, Meydan Hotels has unrivaled venues that make its properties the place to meet.

Meydan Hotels not only personifies warm, authentic yet modern Arabian hospitality; it also represents luxury, elegance, space, style, action, and serenity.
With its home in Meydan City, a prestigious new business, sporting, and lifestyle destination in Dubai, Meydan Hotels is ideally situated at the epicenter of one of the world’s most exhilarating destinations. Its portfolio currently includes The Meydan Hotel and Bab Al Shams Desert Resort in Dubai.

Core Functions:
Attends to guests courteously and deals promptly with their requests and queries and to have detailed information about the hotel, activities in the hotel and the city.

Duties / Responsibilities:
Understands the company’s objectives and standards of the company applying them on the job daily.
Achieves the customers’ expectations and performance targets of the department.
Possesses a warm & friendly approach to other team members and a positive sharing of work loads, skills & knowledge.
Holds an impeccable personal grooming as per The Meydan Hotel Standards.
Prepares and reviews all necessary reports for the day.
Ensures to block the rooms for all arriving VIP guests, based on their preferences.
Prepares amenities requisition on daily basis and ensure the amenity cost is being controlled at all the times.
Ensures all Opera traces are being checked.
Ensures that there is enough towels and welcomes drinks in the FO pantry on the daily basis.
Verifies Show Rooms on the daily basis, and performs hotel show around when required
Coordinates with Concierge regarding VIP transportation requests
Coordinates with Room Service, Housekeeping for the placement of amenities according to VIP status.
Checks physically all pre-allocated VIP arrival rooms and makes sure that amenities are placed according to VIP status.
Ensures that all occasion setups are done as per hotel standard and guest request.
Views all future VIP bookings for the following 3 days ensuring that the VIP status is updated, comments as well as the preferences
Ensures that all arrival guests upon check in receive welcome drink and towel.
Performs courtesy calls for in house guests to ensure their stay is up to their expectations.
Prepares the letters according to the VIP status, apology letters, and group check in letters.
Assist in daily FO operation, if required.