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Guest Relations Agent

Company Name: Mandarin Oriental Jumeira
Employment Type:Full Time
Location: Dubai
Experience: 2+ years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
Help the Guest Relations Manager to inspect all VIPs rooms prior to arrival and ensure all requests are met.
Help the Guest Relations Manager to meet and greet guests.
Prepare the Daily Communication Form.
Handle amenity requests and other guest relations programmes
Run and Participate in the VIPs meeting.
Assists the Front Office during need periods.
Handles guests’ complaints.
Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments.
Establish individual guest’s preferences and provide the service accordingly.
Check and update arrival and departure reports for a better handling and anticipation of guest needs.
Establish a personal contact with guests during their stay and local guests in the lobby and food and beverage outlets.
Attend to specific guest’s requests ensuring efficient and proactive service.
Skills & Qualifications
Senior School qualification
Minimum 2 years of experience working in a 5-star hotel environment.
A minimum of 1 years of Front Office experience.
Previous experience working in the Middle East Region is an advantage.
Effective verbal and written communication skills in English. Arabic is an advantage
Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS
Strong problem-solving skills.
Excellent communication skills.
Able to multi-task.
The ability to work well in a team environment. Able to stand for extended period of time.
Able to work flexible hours including evening, and overnight.
A candidate must fluently speak Russian