Front Office Agent
|Company Name:||The First Group|
|Employment Type:||Full Time|
|No. Of Vacancies:||1|
|Joining a dynamic, vibrant and customer focused team, Front Office Agent will display a positive ‘can do’ attitude and will be responsible for delivering an exceptional customer service experience to all our guests.|
Greet and welcome all guests approaching the Front Desk in accordance with TRYP by Wyndham standards.
Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to the hotel etiquette, assisting guests with their inquiries, taking reservations and performing administrational tasks.
Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
Review Front Office logs, Trace File and Credit Limit daily.
Handle cashiering duties.
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Coordinate with Front Office Supervisor in performing daily task or during the shift.
Have knowledge of emergency procedures and assist as needed.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Maintain and market promotions and guest programs.
Desired Skill & Expertise
At least 1 year experience in a receptionist role with computer literacy.
Excellent communications skills, both written and verbal.
Required language(s): fluent English, native Arabic and French preferred.
Team player with excellent planning & organizing skills.
Able to work flexible working hours with rotating shifts.
Pleasant personality with good problem solving skills.