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Front Desk Agent

Company Name: M-Optimizer
Employment Type:Full Time
Location: Dubai
Experience: 2+ years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
We are looking for an engaging Front Dest Agent (receptionist) to join our energetic team.

The main duties and responsibilities of this role:
• Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome/key booklet.
• Identify and anticipate guest’s needs and assist in any possible way.
• Take payments from guests on arrival and departure and close their bills in compliance with the financial rules and regulations.
• Sell rooms to walk-in guests, maximizing the Hotel revenue.
• To ensure full satisfaction of the guest and resolute any challenges immediately through ownership of guest complaints.
• Upsell rooms, suites, breakfast packages and restaurants proactively.
• Escort guests to their rooms on arrival, explaining all the features and facilities.
• Assist and perform any rooms controlling related tasks such as allocation of rooms for arriving guests and upcoming arriving guests.
• Carry out cashiering duties like foreign currency exchange, paid outs etc.

About you:
The ideal candidate for this position will have the following experience and qualifications:
• Minimum 2-year front desk experience in a 4-star hotel environment.
• Computer Knowledge (preferably with Front Office Applications)
• Clear communication; effective verbal and written communication skills in English.
• Fluency in Arabic, French, Russian, German, and/or Italian is an advantage.