Front Desk Agent
| Company Name: | M-Optimizer |
| Employment Type: | Full Time |
| Location: | Dubai |
| Experience: | 2+ years |
| Degree: | Bachelor |
| Gender: | Any |
| Age: | Any |
| Nationality: | Any |
| Salary: | Unspecified |
| No. Of Vacancies: | 1 |
| Job Description: |
| We are looking for an engaging Front Dest Agent (receptionist) to join our energetic team. The main duties and responsibilities of this role: • Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome/key booklet. • Identify and anticipate guest’s needs and assist in any possible way. • Take payments from guests on arrival and departure and close their bills in compliance with the financial rules and regulations. • Sell rooms to walk-in guests, maximizing the Hotel revenue. • To ensure full satisfaction of the guest and resolute any challenges immediately through ownership of guest complaints. • Upsell rooms, suites, breakfast packages and restaurants proactively. • Escort guests to their rooms on arrival, explaining all the features and facilities. • Assist and perform any rooms controlling related tasks such as allocation of rooms for arriving guests and upcoming arriving guests. • Carry out cashiering duties like foreign currency exchange, paid outs etc. About you: The ideal candidate for this position will have the following experience and qualifications: • Minimum 2-year front desk experience in a 4-star hotel environment. • Computer Knowledge (preferably with Front Office Applications) • Clear communication; effective verbal and written communication skills in English. • Fluency in Arabic, French, Russian, German, and/or Italian is an advantage. |
