Digital Customer Experience Lead IMEA
| Company Name: | Henkel |
| Employment Type: | Full Time |
| Location: | Dubai |
| Experience: | 5+ years |
| Degree: | Bachelor |
| Gender: | Any |
| Age: | Any |
| Nationality: | Any |
| Salary: | Unspecified |
| No. Of Vacancies: | 1 |
| Job Description: |
| At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you’re up for challenging the status quo, join our team of pioneers and make your mark on the future with us. Do you dare to make an impact? YOUR ROLE Transformation with the goal to become a fully customer centric and data-driven organization Directly responsible for the B2B digital customer experience digital ecosystem for the brand Henkel Polybit Execute the global digital strategy and prepare the digital activities for the local markets Ensure successful continuation and implementation of omnichannel marketing initiatives alongside the customer journey touchpoints for technology enablers (e.g. Marketing Automation, Websites, Webinar, Campaigns, AI, BI, Social Selling, Digital Platforms etc.) within regional markets Design, build and deploy regional digital activation initiatives and best in class campaigns working with multiple markets, businesses boosting conversations rates & ROI Ensure digital upskilling of our Henkel Constructions colleagues in the local Adhesives Technologies departments Together with the global CX team act as a change agent to drive the digital transformation of our business unit across multiple countries on different continents YOUR SKILLS At least 5+ years of experience working in the field of digital marketing & CX, eComm, CRM, SoMe, particularly with websites & SEO/SEM, UX/UI, digital content, platforms, performance/growth marketing (FMCG, CPG background is advantage) University degree in business administration with focus on Marketing/Digital/eComm/Project Management In-depth understanding of CX, customer journey, behavior economy, data monetization & digital technology enablers Henkel is an equal opportunity employer. We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets. |
