Customer Service Assistant
| Company Name: | Al Futtaim Private Company LLC |
| Employment Type: | Full Time |
| Location: | Dubai |
| Experience: | 3-5 years |
| Degree: | Bachelor |
| Gender: | Any |
| Age: | Any |
| Nationality: | Any |
| Salary: | Unspecified |
| No. Of Vacancies: | 1 |
| Job Description: |
| Overview of the role: The overall purpose of this role is the efficiently manage the customer service desk and handle customer issues, queries, problems, in a professional and courteous manner so as to achieve service standards and enhance visitor experience to the mall. What you will do: Responsible for: Customer Service: Responsible for providing high standards of customer service to visitors bearing in mind cultural sensitivities and varying levels of expectations. Site Knowledge: Responsible for developing an in depth understanding of the retail centre to assist to any customer queries. Mall Collaterals: Responsible for maintaining adequate stock of mall collaterals. Resolution of Problem: Responsible for proactively resolving customer complaints/ issues within the delegated level of authority. Coordination: Coordinate with other departments within the mall, with respect to any issues relevant to these areas. Sales: Perform sales daily for gift vouchers/gift card, business services and other tie in services as well as to proactively seek to increase profit to the business. Management Support: Provide support to the inter-departments at Festival Centre so as to provide management front line data to understand public opinion, gauge visitor experience or make business and marketing decisions Emergency Aid: Provide basic level first aid services and emergency assistance to the customer Job Context: The role is required to provide high level of customer service experience services in a professional and efficient manner which will reflect the company’s reputation in the shopping centre industry. Serve as a point of contact for the Mall and for responding and assisting all customer queries in a friendly and efficient manner. Abide by the customer service guidelines as well as all AFGRE HR policies. Required skills to be successful: Job-Specific Skills: Customers relations support Accept to work on weekends, official holidays and outside the official working hours Basic sales and accounting Behavioural Competencies: Friendly, approachable, honest and trustworthy Be flexible and efficient Proactive, punctual and reliable. Positive, cheerful mentality and open to work attitud What equips you for the role: Minimum Qualifications and Knowledge: Graduation in any degree Fluent in English, Arabic preferred Minimum Experience: 3-5 years’ relevant customer service experience in a shopping centre or hospitality background preference for front-desk. |
