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Customer Service Assistant

Company Name: Al Futtaim Private Company LLC
Employment Type:Full Time
Location: Dubai
Experience: 3-5 years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
Overview of the role:
The overall purpose of this role is the efficiently manage the customer service desk and handle customer issues, queries, problems, in a professional and courteous manner so as to achieve service standards and enhance visitor experience to the mall.
What you will do:
Responsible for:
Customer Service:
Responsible for providing high standards of customer service to visitors bearing in mind cultural sensitivities and varying levels of expectations.
Site Knowledge:
Responsible for developing an in depth understanding of the retail centre to assist to any customer queries.
Mall Collaterals:
Responsible for maintaining adequate stock of mall collaterals.
Resolution of Problem:
Responsible for proactively resolving customer complaints/ issues within the delegated level of authority.
Coordinate with other departments within the mall, with respect to any issues relevant to these areas.
Perform sales daily for gift vouchers/gift card, business services and other tie in services as well as to proactively seek to increase profit to the business.
Management Support:
Provide support to the inter-departments at Festival Centre so as to provide management front line data to understand public opinion, gauge visitor experience or make business and marketing decisions
Emergency Aid:
Provide basic level first aid services and emergency assistance to the customer
Job Context:
The role is required to provide high level of customer service experience services in a professional and efficient manner which will reflect the company’s reputation in the shopping centre industry. Serve as a point of contact for the Mall and for responding and assisting all customer queries in a friendly and efficient manner. Abide by the customer service guidelines as well as all AFGRE HR policies.
Required skills to be successful:
Job-Specific Skills:
Customers relations support
Accept to work on weekends, official holidays and outside the official working hours
Basic sales and accounting
Behavioural Competencies:
Friendly, approachable, honest and trustworthy
Be flexible and efficient
Proactive, punctual and reliable.
Positive, cheerful mentality and open to work attitud
What equips you for the role:
Minimum Qualifications and Knowledge:
Graduation in any degree
 Fluent in English, Arabic preferred
Minimum Experience:
3-5 years’ relevant customer service experience in a shopping centre or hospitality background preference for front-desk.