Customer Service Assistant
|Company Name:||Al Futtaim Private Company LLC|
|Employment Type:||Full Time|
|No. Of Vacancies:||1|
|Overview of the role:|
The overall purpose of this role is the efficiently manage the customer service desk and handle customer issues, queries, problems, in a professional and courteous manner so as to achieve service standards and enhance visitor experience to the mall.
What you will do:
Responsible for providing high standards of customer service to visitors bearing in mind cultural sensitivities and varying levels of expectations.
Responsible for developing an in depth understanding of the retail centre to assist to any customer queries.
Responsible for maintaining adequate stock of mall collaterals.
Resolution of Problem:
Responsible for proactively resolving customer complaints/ issues within the delegated level of authority.
Coordinate with other departments within the mall, with respect to any issues relevant to these areas.
Perform sales daily for gift vouchers/gift card, business services and other tie in services as well as to proactively seek to increase profit to the business.
Provide support to the inter-departments at Festival Centre so as to provide management front line data to understand public opinion, gauge visitor experience or make business and marketing decisions
Provide basic level first aid services and emergency assistance to the customer
The role is required to provide high level of customer service experience services in a professional and efficient manner which will reflect the company’s reputation in the shopping centre industry. Serve as a point of contact for the Mall and for responding and assisting all customer queries in a friendly and efficient manner. Abide by the customer service guidelines as well as all AFGRE HR policies.
Required skills to be successful:
Customers relations support
Accept to work on weekends, official holidays and outside the official working hours
Basic sales and accounting
Friendly, approachable, honest and trustworthy
Be flexible and efficient
Proactive, punctual and reliable.
Positive, cheerful mentality and open to work attitud
What equips you for the role:
Minimum Qualifications and Knowledge:
Graduation in any degree
Fluent in English, Arabic preferred
3-5 years’ relevant customer service experience in a shopping centre or hospitality background preference for front-desk.