Customer Experience, Priority Banking
| Company Name: | Emirates Islamic |
| Employment Type: | Full Time |
| Location: | Dubai |
| Experience: | 5+ years |
| Degree: | Bachelor |
| Gender: | Any |
| Age: | Any |
| Nationality: | Any |
| Salary: | Unspecified |
| No. Of Vacancies: | 1 |
| Job Description: |
| Job Purpose This team will ensure superior customer service experience is provided to selected VIP customers list across priority and private banking segments. The team will proactively follow up on clients current and future requests, in addition to fixing incidences before customers even recognize and ensure that the customers are being contacted when needed. Job Description Review the proactive reports on daily basis and contact the customer whenever required Identify the problem before it occur and take proactive action Involve the Relationship Manager and Proactive Team who handles PRB complaints and follow up till resolution Approach stakeholders and ensure that customers issues / incidences are fixed Engage RM’s in related to the VIP customers on daily basis Build on existing and developing relationships with key decision makers and members of the bank/group Highlight any issues with reports immediately to the TL for fixes. Create weekly and monthly tracker Provide easy guidance to customers on usage of bank channels Qualifications Minimum 5 years banking experience with minimum 2 years’ experience in a similar position/role Ability to work calmly under pressure Process Improvement Banking Operational Skills |
