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Customer Experience, Priority Banking

Company Name: Emirates Islamic
Employment Type:Full Time
Location: Dubai
Experience: 5+ years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
Job Purpose
This team will ensure superior customer service experience is provided to selected VIP customers list across priority and private banking segments. The team will proactively follow up on clients current and future requests, in addition to fixing incidences before customers even recognize and ensure that the customers are being contacted when needed.

Job Description
Review the proactive reports on daily basis and contact the customer whenever required
Identify the problem before it occur and take proactive action
 Involve the Relationship Manager and Proactive Team who handles PRB complaints and follow up till resolution
Approach stakeholders and ensure that customers issues / incidences are fixed
Engage RM’s in related to the VIP customers on daily basis
Build on existing and developing relationships with key decision makers and members of the bank/group
Highlight any issues with reports immediately to the TL for fixes.
Create weekly and monthly tracker
Provide easy guidance to customers on usage of bank channels 

Minimum 5 years banking experience with minimum 2 years’ experience in a similar position/role
Ability to work calmly under pressure
Process Improvement
Banking Operational Skills