Customer Engagement Trainee
|Company Name:||Chalhoub Group|
|Employment Type:||Full Time|
|No. Of Vacancies:||1|
|ELITE has always been viewed as an exclusive “club” where UHNW members are identified through brands and stakeholders are empowered to build deep and authentic relationships with members through elevated benefits and tailored experiences.|
ELITE’s mission is to strengthen and deepen the relationships with UHNW members by understanding and anticipating their wants and needs to add true value to their ever changing lives.
What you’ll be doing
This role is crucial in fostering strong relationships with ELITE customers and driving customer engagement. By bridging the gap between the back office and frontliners, ensuring effective communication flow, timely actions, and feedback to meet customer expectations.
Currently, we have around 400 members in the ELITE clienteling database, supported by three relationship managers across four markets.
Assisting with ELITE Fitting Calls by thoroughly documenting dossiers and customer data.
Onboarding new ELITE members, emphasizing communication with various stakeholders for a seamless process.
Supporting the clienteling team with personal shopping appointments and ongoing projects.
Facilitating collaboration between departments, conveying messages to customers, and providing feedback to respective teams.
Collaborating with the marketing team on creative initiatives and gifts for birthdays and seasonal greetings.
Curating shoppable content such as PDFs and newsletters.
Delivering personalized communication based on client behaviors and preferences.
Collecting reviews and testimonials to build compelling case studies.
Assisting the team with brand-led campaigns and deliverables.
Managing the annual tracker and payment process.
Coordinating with third parties regarding invoices and quotations.
Overseeing the ELITE budget and tracking progress across different departments.
Co-creating the customer experience journeys for Dubai Mall.
What you’ll need to succeed
Prior experience in Marketing and Clienteling
Experience in Luxury Management
Well versed in Arabic and English