Commercial Engagement Coordinator
| Company Name: | The Emirates Group |
| Employment Type: | Full Time |
| Location: | Dubai |
| Experience: | 2-5 years |
| Degree: | Bachelor |
| Gender: | Any |
| Age: | Any |
| Nationality: | Any |
| Salary: | Unspecified |
| No. Of Vacancies: | 1 |
| Job Description: |
| JOB PURPOSE Support dnata Commercial & Business Development department by engaging B2B customers and internal/external stakeholders through comprehensive communication campaigns under the direction of the Manager Commercial and with the support of Group Corporate Communication, Marketing & Brand. JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS Plan Design, plan and implement communication campaigns mapped to the different customer segments and stakeholders. Personalise customer engagement through campaigns management. Deploy Manage outbound communication by sourcing contents in cooperation with internal and external stakeholders. Draft and deliver critical business communication through different channels in line with Corporate Communication strategy. Lead Develop any required marketing support as per the department strategy and in cooperation with Corporate Communication department to continuously promote our product offering demonstrating dnata as a leader in the industry. Apply standards and requirements as per the brand guidelines. Execute Support internally the NPS/Customer survey communication to drive high responses and customer?s advocacy. Manage customers engagement and invitation to corporate events, support on site as required. Track expenditure associated with activities, ensuring costs are within budget and escalating any variances as appropriate. Update and maintain Salesforce CRM with all relevant information pertaining to campaign management. Support the department with responses to tenders as and when required. Qualifications & Experience MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS Experience Airport Operations. Other Qualifications and skills Degree or Honours (12+3 or equivalent) Proficiency in English, written and oral Excellent verbal and written communication abilities Strong organisational and multi tasking skills Proficient in MS Office and CRM/project management software Customer-oriented approach Experience Experience in a communication/marketing role, ideally in a global organisation Digital campaign management for B2B |
