Catering & Events Executive
|Company Name:||Fairmont Bab Al Bahr|
|Employment Type:||Full Time|
| Summary of Responsibilities:|
Reporting to the CCS Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offers professional, engaging and friendly service
Solicit, negotiate, and book new and repeat business through various efforts (telemarketing, mailings, referrals, sales call, etc.) to maximize catering revenues to meet/exceed goals.
Plan accommodations arrangements including guest rooms, visas, transport, arrival and departure details, and outside services if required
Plan, up-sell, and detail the meeting/function with the client including space requirements, times, equipment, menus, etc.
Coordinate payment procedure to include: credit, prepayment, and billing instructions, etc.
Complete the contracts, prepare the appropriate paperwork, coordinate with the appropriate areas in the hotel, and resolve any issues, complaints, and/or problems to ensure quality product delivery and customer satisfaction.
Maintain accurate, legible records, and files to provide group history, ensure future and current quality service and enhance future prospects
Utilize Opera System to track, solicit, book, and follow -up accounts
Conduct site inspections with prospective and existing clients.
Ensure that deposits/cancellation fees where applicable are forwarded to Accounting.
Will personally process all information on booking to the other departments in the hotel responsible for delivery of services while client is on property.
Conduct and/or attend daily meeting to review event contracts to ensure last minute changes are communicated accordingly
Conduct pre-conference meetings to ensure key departments fully aware of relevant details pertaining to group.
Be knowledgeable of and enforce local and state laws and regulations, with specific reference to health and safety
Attend weekly / monthly departmental communication meetings, also sales and operations meetings as required.
Previous experience is an asset
Bachelor’s degree and/or Hotel Management degree preferred
Minimum 2 years’ experience in luxury hotel catering and conference sales/sales. Additional experience in the hospitality industry an asset.
Possess or attain affiliation with leading industry Association within three years of hire/taking position
Working knowledge of Opera, Word, Excel, Meeting Matrix and PM systems.
Good understanding of all hotel departments particularly housekeeping, front office, banquets and kitchen
Must have strong interpersonal skills with attention to detail. Organization a must.
Strong written and verbal communication skills. Multi-lingual preferred.
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