Call Center Agent
|Company Name:||Bloom Aesthetic & Laser Clinic|
|Employment Type:||Full Time|
|We are looking for English/Arabic Speaking Call Center Agent (Female Only)|
• At least 2 years’ experience in the same field
• Excellent communication skills
• Fluent in English and Arabic (both oral and written)
• Aesthetic Experience is an advantage
• Sales experience
• Good computer skills
• Good multi-tasking skills
• Must be a Team player
• Able to react effectively and calmly in emergencies
• Able to maintain customer confidentiality
Duties and Responsibilities:
• Handles inbound and outbound calls.
• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Handles reminder calls, daily leads calls and No-Show calls.
• Providing customers with the organization’s service and product information.
• Identifying, escalating priority issues and reporting to the high-level management.
• Following up complicated customer calls where required.
• Recording details of comments, inquiries, complaints, and actions taken.
• Other duties assigned.
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Benefits include: Commissions/Health Insurance/Annual Leave/Air Ticket Provision, etc.
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