CALL CENTER AGENT / CALL CENTER EXECUTIVE
|Company Name:||STAR SERVICES LLC||Company Industry:||Telecom / ISP|
|Employment Type:||Full Time||Location:||Ajman|
|Experience:||3 – 8 years|
|Degree:||Any Graduation, Diploma(Computers).|
|JOB LOCATION : AJMAN , UAE|
TOTAL MONTHLY OFFERED SALARY : AED 4,800/-
Years & Field of Experience required: 3+ years experience in contact service preferably in Call Center
Formal Education Required: Bachelor’s Degree / Diploma in computer science
Related Professional Training, Certification or Membership: Customer service Training.
Preferred : Cisco / A+
Principal Functions :
Provide efficient and effective front line support to customers directly over the phone and email and handle all customer enquiries & complaints with end to end ownership with high quality of service
Desired Candidate Profile
Duties & Responsibilities:
• Deliver service and support to end-users over the phone
• Interact with customers to provide and process information in response to inquiries,
• concerns, and requests about products and services
• Diagnose and resolve technical hardware and software issues involving internet connectivity,
• email clients, IPTV, Leased Line, MPLS and more
• Gather customer’s information and determine the issue by evaluating and analyzing the
• Follow standard processes and procedures;
• Identify and escalate priority issues
• To ensure all queries/complaints are handled as per operational requirements.
• To ensure Standard Operating Procedures are followed 100% in providing resolution to the
• To ensure that the productivity levels are maintained.
• To escalate to top management as required depending on the gravity of the issue
• To ensure proper handing / taking over on the pending tickets (End to End ownership)
• To be the responsible face of COMPANY & provide resolutions carefully to the customer
• To highlight on issues which are persisting & needs immediate resolution
• Ability to manage extreme work pressure & excel in superior customer experience.
• Ability to work on shifts and rotational days off.
• Ability to do effective follow up and update status/report
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