Call Center Agent
|Company Name:||First Select Employment Services||Company Industry:||Telecom / ISP|
|Employment Type:||Full Time||Location:||Ajman|
|Experience:||1 – 6 years|
|Nationality:||Any Arabic National|
| Responds to customer queries (inbound and outbound) in friendly, professional and supportive way and ensures compliance with agreed KPIs.|
Demonstrates politeness, poise, dignity and emotional maturity in handling calls; difficult cases with required frequency and quality.
Deals with enquiries independently taking ownership for the issue until a satisfactory outcome has been reached for the customer.
Identifies the nature of customer’s enquiry and offers him all possible help in quickest possible time using technical knowledge and data seeking capabilities.
Clearly communicates reasons for concerns/ issues to the customer and maintains contact.
Escalates customer issues to Officer or Complaints team if satisfactory outcome for the customer cannot be achieved via standard procedures.
Keeps records on all customer requests in order to ensure reliable and timely tracking of customer requests.
Documents all customer suggestions and ideas on improving the concerned products & services.
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