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Associate – Process Excellence

Company Name: Kitopi
Employment Type:Full Time
Location: Dubai
Experience: 2+ years
Degree: Bachelors Degree
Nationality: Any
No. Of Vacancies:1
Job Description:
Kitopi is the world’s leading managed cloud kitchen platform – we partner with restaurants and food concepts to help them expand beyond borders. Founded in 2018, our mission is to satisfy the world’s appetite and we currently work with over 150 brands.
Kitopi (pronounced: “Kee-Toh-Pee”) stands for Kitchen Utopia. We serve as enablers to our brand partners in the food market by providing services centered around (but not limited to) sourcing, preparing, producing, and packaging – working closely with our delivery partners to help deliver exceptional food, on our customer’s terms. We are able to achieve this with our in-built, pioneering cloud kitchen technology – a first-of-its-kind innovation.

Our services have also expanded beyond the kitchen to include groceries – Shop Kitopi, subscription-based meal plans, and a first-of-its-kind on-demand food court concept Mix ‘N’ Match. Kitopi currently operates more than 60 kitchens across the UAE, KSA, Kuwait, and Bahrain, thanks to more than 2000 amazing Kitopians.
And we can’t wait for you to join us.

What You’ll Do
Scope, draft and publish all operational processes into our WiKitopi document management system
Drive the implementation of processes with the operations teams (local growth, supply chain, central kitchens, satellite kitchens and CX) across all markets
Ensure all employees are able to utilize the basic functions of WiKitopi and be able to locate documents that relate to their job functions
Assist supporting functions (ie. finance, people, strategy, legal etc) in publishing their own processes into WiKitopi
Serve as the facilitator of process reviews, ensuring effective cascading and implementation of changes is done consistently across all markets
Apply concepts of process excellence to ensure Kitopi processes are continuously improved to the next level of process excellence maturity

What Are We Looking For?
Strong verbal and written communication in English (Arabic is a plus)
Minimum of 2 years of experience in operations that include growth, supply chain, kitchen and restaurant operations and/or contact centers (CX)
Basic knowledge of Nintex Promapp
Basic knowledge of process excellence concepts and process maturity levels
Passion for service and continuous improvement
Great organizational skills, self-discipline and diligence
High level of confidence in managing upwards and dealing with different stakeholders in an organization
Availability to travel

So, what does it really mean to work at Kitopi?
We are constantly striving to make Kitopi the best place to work, in the world. We want to empower you to be the best version of yourself every single day – we wouldn’t have it any other way. Our Kitopi values act as our guiding principles to help ensure that everyone feels safe, included, and that they belong. 

While we currently operate in 4 countries, we are over 75 different nationalities of talented Kitopians. We celebrate our rich diverse backgrounds, lifestyles, and cultures and have a 0 tolerance policy against racism, bigotry, and hate. 

Along with offices in all the markets we operate in, we also believe in a “work from anywhere” policy – you get to choose the environment you operate in because we believe that will help you deliver work you’re proud of. 

Tech-enabled and customer-obsessed, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.