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Aftersales Administrator

 
Company Name: Al-Futtaim
Employment Type:Full Time
Location: Dubai
Experience: 3-5 year
Degree: Bachelor’s Degree preferably in Business Administration or equivalent or in Automotive Engineering
Gender:Any
Age:Any  
Nationality: Any
Salary:Unspecified
Job Description:
Job Requisition ID: 33790
No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
About The Job
We are currently looking to recruit an Aftersales Administrator for Al-Futtaim Lexus in Dubai.
The Aftersales Administrator will be responsible and acts as a link connecting departments, vendors, and staff members focusing on providing support to organize, supervise, and facilitate the work among employees, as well as provide specialized support to track progress and timelines, communication, developing SOP’s, and improving service levels of different business verticals that provide supports to Lexus Aftersales (PDI, Standards, Cal Center, Pricing, Bodyshop).
Specifically, Your Responsibilities Will Include
Standards

Work with stakeholders and coordinate development, implementation, and sustainment of standards at all locations across UAE. This includes but not limited to; Facility, Hospitality, SOP’s, Audit, Staff Uniforms, Tooling and Equipment.
Planning and Coordination
Carries out defined tasks related to brand and operational requirements that involved various support departments like PDI, Standards, Bodyshop, Call Center, Pricing, SMC Dept., Technical, Warranty, Parts, and Head Office.
Reports and Performance KPI’s
Resolves administrative problems by coordinating preparation of reports, analysing data, and identifying solutions to ensure Lexus needs are met on a timely manner with the right quality.
Communication
Timely response to requests for support. Includes setting priorities and following up requests in accordance with agreed criteria. Ensure to provide accurate information both by written or verbal communication to all stakeholders.
About You
The ideal candidate will possess a Bachelor’s Degree preferably in Business Administration or equivalent or in Automotive Engineering. You will have around 3-5 years of administrative experience in Automotive aftersales industry. You will have strong working knowledge of MS Office and has the ability to lead a project. You should be able to communicate effectively to both upward and downward structure and able to build strong relationships with key stakeholders.
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