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Front Office Associate

Company Name: Citymax Hotels UAE
Employment Type:Full Time
Location: Sharjah
Experience: 2-5 years
Degree: Bachelors Degree
Nationality: Any
Job Description:
●        Register and room all guest arrivals according to established procedures
●        Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
●        Maintain cashier float and ensure accurate daily report of all money received at end of the Shift.
●        Cash hotel guests’ personal and travelers’ vouchers and assist with currency exchange
●       Keep abreast of all modifications to accounting policies and procedures
●        Attend to guests’ request at all times
●        Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
●        Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
●        Ensure that the guests depart the hotel with a positive impression of hotel service
●        Perform the audit balances and prepare all reports for audit in an orderly fashion
●        When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
●        Maintain comprehensive knowledge of standard reservation procedures
●        Maintain exemplary department standards of behavior and appearance and attitude
●        Ensure front desk work area is kept clean and in an orderly state at all times
●        Is fully aware of the Credit policy and adhere to policies and procedures
●        Upsells the hotel to guests whenever the opportunity arises.
●        Keeps informed of Citymax hotel policies and procedures as they relate to the FO operations and guest service.
●        Blocks and pre-registers rooms according to reservation requests.
●        Blocks rooms for arriving guests according to set procedures.
●        Makes and follows through room-rate-name changes.
●        Immediately processes all checked-in registration cards and sets up an accurate folio in the system.
●        Types all pre-registered and NSR key envelopes prior to guest arrival.
●        Double checks accuracy of pre-registration, room allocation and keys in the key jacket.
●        Attends to every guest requests the best way possible.
●        Keeps informed of the hotel’s emergency procedures.
●        Checks supplies weekly in the work area and requisitions accordingly.
●        Keeps updated on the system operation and procedures.
●        Performs other duties as may be assigned from time to time.
●        Perform related duties and special projects assigned by Supervisor and manager.