|Company Name:||WHR Solution|
|Employment Type:||Full Time|
WHR Solution (Executive Search) help employers to attract & connect the best global talents across all industries.
(Sharjah, United Arab Emirates) Looking for a Duty Manager for a 3* hotel
About the Role:
As a Duty Manager, you will be administering front office functions and supervising staff on a daily basis. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
Responsibilities and essential job functions include but are not limited to the following:
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
Supporting Management of Front Desk Team
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation among team members.
Serving as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a variety of different work situations
Ability to work on your own and as part of a team
Knowledge of the local area
1 years experience in similar positions and customer service is preferred
Microsoft Office software (Word and Excel)
Compensation & Benefits
Basic Salary: AED 4,000 Monthly
Accommodation Allowance: AED 2,000 Monthly
Meal Allowance: AED 340 Monthly
Annual Paid Leave: Provided
Employment Visa: Provided
Flight Tickets: Provided
Medical Insurance: Provided